Jubilee Healthcare Centre

Worst experience ever. Do not reccomend this surgery. Not that the others are any better. I pay every month to use your services every now an then and i must say if all of us payers would do our job as poorly as you there would be nobody left to pay your wages.I did the appointment two weeks ago for my newborn to have first shot of vaccines. And on the day when i get to you you inform me that you are missing stock and that i can do one or 2 now and comeback for the other ones when available. So i take my newborn wait for the nurse to come then wait for your system to be online at 11:30 am just to find out that actually you dont have stock. It takes 30 sec to share this on the phone so i could avoid traffic jams, fuel, stressing the baby, and poluting the environment.

I am very happy with the patient care I have received from jubilee healthcare. Great communication, friendly staff, nurses and doctors. I rarely need to see a doctor, but If you do they will accommodate. They have had their “finger on the pulse” (excuse the pun) with my medication and health reviews. I would recommend and am happy I have chosen them for mine and my childrens healthcare.

Doctors are good, but the practice is badly managed and a PREHISTORIC DYNOSAUR for the following reasons:1) Can't book an appointment unless on the same day.2) Any calls after the first few hours of the day usually means there are no appointments left the same day.3) Asking for a repeat prescription and reception insist callers need to go to the POD (Online service). But the POD can't make any changes (such as combining two separate pills into a single dose pill, or taking a medication incorrectly listed as 'Past Items' in order to synch the new prescription amounts with the other... to avoid multiple staggered prescriptions).4) Generally, the system is designed to create delays, waste time, going back and forth between POD and surgery... to get the system to work as it should without any patient intervention.

The staff are unhelpful, I came in today for my son they told me he has a viral infection and eczema but my son has chicken pox and all they did was prescribe cream for eczema when it’s not. Nothing prescribed for his cough either.This surgery is an absolute joke honestly.

Waited 30 minutes on the phone to get through to reception, I then asked for an appointment with the GP...and was told that a prescribing nurse could deal with my ailment.... so booked an appointment. I then got a text stating the Prescribing nurse could not deal with my ailment...and that I would have to book an appointment to see the GP. I then spent another 30 minutes on the phone trying to get through to Reception...when I did they informed me that the days appointment slots had all be taken... I was fine with that and asked for an appointment to be booked for any other day, only to be informed that appointments could only be booked on the day...and that I would have to call back on the day the appointment was required ...( meaning another 30 minutes trying to get through to Reception ). I CAN'T TAKE 1.5 HOURS OUT OF MY WORKING DAY TRYING TO BOOK APPOINTMENTS WITH A GP WHERE THE ACTUAL CONSULTATION WILL PROBABLY ONLY LAST 10 MINUTES..!!

All the surgery staff are really helpful and give great service . Doctors & Nurses that we’ve seen have been really helpful and knowledgeable. We feel in extremely safe hands and both practices.

They don't have basic antiseptic wound dressing in stock... No plasters in stock... no bandage in stock...It's not a surgery it is a J O K E

I love this surgery. Great doctors and some really friendly reception staff. I like the new call back feature too- save you from queuing!

Cannot understand why so many people are giving such bad reviews about this surgery. I have been with them now for almost 15 years and have never had a problem getting an appointment. I have always found the Reception staff friendly and helpful and also have had a pleasant experience when calling to make an appointment.

They seem to have removed the option to book an appointment online in the app. It’s almost as if they want to make it as difficult as possible to make an appointment…Today we were told someone would call back after calling 111 at 7am for my partner. Someone did at gone 5pm, by which point they wouldn’t have been able to see him that day anyway! Thankfully by then we’d already gone to the walk in centre, been seen and got a prescription. We will be registering elsewhere. It’s a sorry state of affairs when it’s easier and quicker to be seen to at a walk in centre!