Sports Direct

Good selection of items , but on a few occasions they've overcharged me at the till compared to the price on the tag

If you are buying off the peg and taking it to the tills ok!. If you need help i.e shoes and boots, good luck, getting and finding a member of staff is near impossible. This is not a one off criticism this is every time puts me off going in but the products are great.

Customer service was appalling, went to the till and the lady was so busy shouting across the shop to a male colleague she didn’t as much as make eye contact with me, through the items I had purchased on the counter without even asking me if I needed a bag etc only for another member of staff to near barge me out of her way to reach over the till.

The reason for the three stars is because of a member of staff. My wife asked for help and the staff member was not helpful and gave her wrong information as she didn't seem interested in customer service. Another girl was very helpful and showed us where the product was.

A big thank you to the staff in Coleraine for helping my disabled husband on Wednesday x well done

Customer service is nonexistent. Staff not interested in customers at all.Went home and ordered online from another company.

I visited this store today to buy trainers for my husband and son and the customer service was atrocious. As we couldn't find anyone to get us the correct sizes we went upstairs and returned to the shoe department 10 minutes later. I approached 2 members of staff and neither could serve us and were very unhelpful We waited at a service point for 10 minutes and still no one came. I went back to the girl who had sent me there and all she could do was shrug her shoulders at me. Needless to say I will not be back.

Horrendous staff, rude and ignorant.Been treated terribly on 2 different occasions.I always believe you speak and thank your servers I was ignored and blanked and change threw at me. Wasn't given a receipt, and when noticed it wasn't put in the bag I was told was top late.When suit didn't fit I was then refused a refund as had no receipt.A blonde manager or supervisor is extremely rude and of no help.I've noticed many sports direct stores have bad staff but coleraine is by far the worst.

Customer service atrocious, woefully lacking basic skills. Staff have to refer faulty item exchanges to management, then I realised why the skill level was so low - the rot starts from the top and works down. The manager appeared to take it as a personal affront that an item proved faulty after 2 weeks and we dared return it. She refused to listen let alone engage in a constructive conversation, preferring to constantly interrupt and talk over us with her incessant screechy yap and at one point called us liars. Refused to check the receipt or inspect the item properly, repeatably citing a ‘shop policy’ that anyone with half a brain knows breaches consumer law. Constantly repeating a made up policy over the top of people with a valid point does not make anyone right, just a bit dumb to everyone else witnessing their immature behaviour, I thought RyanAir were bad. Refused to give us her name or the complaints procedure. Contacted Sports Direct HQ and, unsurprisingly, discovered said policy does not exist – ie manager makes stuff up as she goes along in order to ‘win’. We are talking about an item costing £15. Yep, a whole £15 which we wanted to exchange with a better quality item costing over 3 times that. Petty behaviour that no manager worth their salt would lower themselves to, but then no manager worth their salt would be working in Sports Direct.