Woodland Veterinary Centre

The vet and the receptionist were both wonderful with our 10 week old Labrador. They were kind and friendly, so his first visit with me to the vet was a positive experience for him.

I’ve used these vets for my dog for three years. Although there have been times I felt the reception staff unfriendly and felt my money has been whipped off me rather quickly, I have on the whole, been happy with them. There are and have always been some lovely staff members.However today I went into the vets and ended up walking out. I don’t know what has changed - management maybe - but I have felt them going down hill for months now. They are not the same vets as they used to be. Not friendly or empathetic with the feeling they just want my money. I feel like they have lost their way a bit and lost sight of what’s important.In a nutshell my dog has had an ear infection for many months and I’ve asked for antibiotics for her but the vet said no and at first I could understand this.I was given drops and told to clean her ears each day, which I did religiously.I went back either physically or over the phone, multiple times as my dog wasn’t better and still no antibiotics and a large bill each time. I was getting nowhere and it didn’t help that each time I went I saw a different vet.Today I went in, feeling upset and I knew my dog wasn’t well. I said politely I wasn’t prepared to pay anymore money to see a vet unless I can be assured I would be given antibiotics.What followed was what I can only describe as an ambush from the practice manager. She handled the situation really badly with no people skills whatsoever.She ‘told’ me information that was really obvious ( like we don’t like to hand out antibiotics willy Nilly) which showed me she clearly didn’t understand the history of my dog. No empathy whatsoever, just defensive comebacks which did not help the situation and in fact exasperated it.I was accused of not following through the treatment plan and not cleaning my dogs ears...! Very upsetting when both are not remotely true and I, without fail, clean her ears twice a day.She had no sensitively at all because I dared to challenge their lack of treatment plan, which surprises me when she manages a vets.It was that point, I walked out and went straight to Springfield vets. They saw Doris and immediately gave her antibiotics and a treatment plan which is what should have been done months ago.Such a shame I spent so much money on these vets achieving absolutely nothing and more of a shame my dog had to suffer for so long.

Have found the reception staff wholly unfriendly and unsympathetic on several occasions. When my puppy received his first inoculation a year ago the vet who administered the jab injected him with the Kennel Cough vaccine instead of the inoculation. Not only was it the wrong liquid - Kennel Cough vaccine is a 'sniff' treatment into the nasal cavity. My puppy had to be hospitalised that night and and given antibiotics. A seriously fatal mistake had we not picked up on his erratic breathing and heartbeat.A sad truth, because some of the nurses have been very kind.

Awful, Dreadful rude receptionist. most unhelpful person I've ever spoken to, with zero people skills. My cat has had the most dreadful experience, post operative care is rubbish. I've been going to Woodland Vets for over 10 years, and they have gone very badly downhill. Will be looking for a new vet!

We can not thank Woodland Vets enough for the kindness, compassion and professionalism they showed last weekend when our beloved dog Bertie was put to sleep. Over two days we visited both Liphook and Midhurst surgeries where the vets, nurses and receptionist were exceptional. Thank you so much.

Best vetinary practice I have been to with my cats in 45 years. Care, attention, knowledge, explanations, prices up front and reasonable. Highly recommend to anyone.

I love coming here. All areas are clean and kept quiet which is lovely as my cat is nervous whenever she's in her carrier. The ladies in reception helped me get the most out of signing up to their pet plan when I asked and they always come and say hello to my cat if they aren't to busy which seems to help her nerves. The vets are always very informative about what is best for each animal and which ones are cost effective too. I always walk out very pleased with my visit.

Recently took my dog to woodlands for a range of skin related problems she was having. I felt the vet gave her a thorough examination, listened carefully to the problems she was having and carefully explained all treatment options, answering any questions I had. Felt cost,. Including drugs was fair. Vet was lovely, dogs skin better

They give me very quick appointments for my cat who is an ex stray and is very anxious and reluctant to get into his cage. This is so helpful and means much less stress for him as he is in the cage for the least possible time. All the staff treat him with kindness and understanding.

The best vets EVER! After having a bad experience with a previous vets I came to woodlands Liphook & Midhurst. The staff are all so amazing! Love the receptionists and all the nurses. Made my puppy feel so welcome and looked after him so well.Can not thank you enough!Dre’s mummy ♥️