You Fit Ipswich

The staff are amazing but sadly the facilities are rather lacking. There is always something not working, the Aircon in the gym hasn't worked for almost a year now, the girls toilet took 5 weeks before it was fixed and there's a nasty smell in the changing room every so often from the drains. For the money it costs it's not worth it as it seems the company doesn't want to fork out the money to keep it to a good standard.

Joined because its 2mins from home and needed a kick start.Charging £40 a month for a gym that has equipment covered in rust, to the point that the weight machines do not move fluently, its filthy dirty, there was a plaster in the cup holder on one of the treadmills for 1 week before i put it in the bin myself so obviously not regularly cleaned, the water machine didn't work for nearly the 3 months I was there and still out of action the last time I wentUsed the changing rooms once and so glad I had flip flops it was disgusting. The pool area was also not nice with the bottom of the pool being very grittyDo not be fooled by its ‘convenient’ location not worth it at all

Female staff very rude! No hot water here don't waste your money

We arrived to friendly greetings from staff and a nice clean building. Online we had looked at mobility access and should have been able to get a wheelchair right to the pool side however this was not possible with the electric wheelchair due to the corners in the corridor. To be honest even with a Manuel chair it would have been tight. The changing room is small and cramped. The spa itself was in good working order, clean and at good temperatures. We had a lovley couple of hours there.

Needs to look after its members better. Facilities constantly out of action and little engagement to let members know of disruption. Staff turnover is incredibly high, which I guess shows how much head office care about looking after staff and the facilities. Contracts contain unfair terms that enable the facilities to be closed for 30 days without breaking the contract, where else would that fly? Staff on site are good, but something is going fundamentally wrong with how this place is run by those above them. Hopefully the recent issues will show those in charge that they need to evaluate the way they are running this facility.

The Central Membership team have not followed their own terms and conditions. The only method to contact them is via email, and they consistently take more than a week to reply. It has taken me 3 months so far to bring an issue to their attention and they have done nothing useful to resolve it. Jist reassured me that I will enjoy my membership from then... I'm not. The closures were not well compensated for, despite explicit instructions on what is expected in the terms and conditions! One rule applies to customers and another to them. Very unfair. Very poor service!

Staff nice, but the policy's are messed up. Cancelled my gym 9 months ago as they was running no service, pool closed and gym hours no good. Then 9 months on try to redeem £60 when I thought I'd give them another chance. Shocking treatment.

Cancelled membership over the phone aswell as via email. Several months later I get a surprising letter from a debt collection agency saying I owe a cancellation fee of £60. Never will I recommend this place. Half the time the facilities are not available due to some technical issues. Be aware of the small print. They never tell you when you cancel there is further charges. Extremely sneaky and greedy.

Avoid, I joined early in the year and have since left after being fed up that nothing had been cleaned for months. Everywhere is dirty and no one seems to care.Showers are constantly cold, little or no water pressure and no ETA when they will have hot water if you have more than one shower on you onky get a drip of water. Soap not often full in the loos.Pool is gritty. Management have to wait for China to agree for things to be done and that takes ages. Gym machines are old and everything just seems run down , it like everyone has given up caring .

be careful to read the small print on any contract you sign. This is a warning to those who do not read carefully what the T&C's state. from my experience, this is a place I would not ever consider re-joining.