CVP Brentford

I bought an Aputure Amaran 200X LED video light from CVP in Feb 2021, the sales process was pretty seamless even though I ordered the wrong light initially and they quickly cleared up a bit of confusion.Fast forward just under 2 years and I got given a second light which made me realise my original light was faulty. I contacted Aputure who pointed me back to CVP as the original seller (boy was I happy I didn't just buy it from eBay).Their service department then went through the process of contacting Aputure to confirm my warranty claim was valid (I'm still not sure if it had a 2 year warranty or not but they agreed to cover it under warranty) and the experience of using CVP was nothing short of first class at every point.They have an online service portal, accessed through their website, the response times from staff could be measured in minutes during office hours. They kept me up to date on without me needing to chase, organised the light to be repaired by Aputure after confirming the fault with the fan and had it shipped back to me.Honestly, I don't think I've ever experienced customer service like it during a repair job.I read the other reviews on here, and it's clear some people may have had other experiences, or maybe I just have rock-bottom expectations given the absolutely horrific experiences I've had with other retailers and manufacturers?But I'm going to go out of my way to purchase video gear from CVP in the future, because they treated me incredibly well, despite undoubtedly being one of their smallest customers.

Top notch professional equipment for video and audio company! I am in Athens Greece and bought equipment. The delivery was very fast, the prices very competitive with whatever i could find online, or in other physical shopsPlus, the customer service was amazing, as they phoned me after they received my order to double-check the items list, because I've made a mistake! This phone call saved me from extra costs of shipping productw back and forth and most importantly of the time and hassle of not having the right equipment.I only wish I was living in the UK to visit them when they have demos, workshops and stuff...

These people are just amazing! Always very helpful. Items in stock and shipped quickly. Updates on shipping and prompt replies on the online chat.I've been ordering from CVP for quite a few years now, and I am yet to experience service which is not 100%. Well done!

CVP Brentford branch hold no serious responsibility for sexual harassment in the workplace. I know an ex employee who experienced a disgusting amount of bullying and harassment from members of the warehouse and when she reported it after she left (she left because she no longer felt safe or comfortable in her working environment) - they did not take it seriously. All they did was have a chat with the accused member. Even after they agreed that what he did was horrible and found proof of the accusations being true. He should have been fired for gross misconduct but clearly they value their “the boys” culture too much to care about the safety of women within their teams.

Great company. Fantastic staff. Amazing selection of equipment. My go to one stop shop.

Very happy with CVP. Speedy delivery, flexible and good customer services. Would recommend them.

Bought a light that turned out to be faulty. The rigmarole you have to get through with customer service is painfull. Every person I have spoken to gave me different information. To cut the long story short i was told the new light will be with me next day but it actually would be a week later.( I have cancelled the order) Person on the phone could not advise me about the choice of batteries for my light which actually turned out not to be suitable and will have to send them back too.Just disappointed.

A fantastic company to deal with. Consistently great customer service, knowledgeable and friendly staff. Always an excellent experience, highly recommended.

This company has nothing but contempt for its customers. My experience with them has been the worst I've ever had with a broadcast equipment supplier.I bought two copies of a certain video monitor, and on arrival it was clear that one copy was either a fake or simply a massive cost-saving downgrade on build quality on the part of the manufacturer. I explained this to CVP, who asked me to return both copies so they could investigate. I was reticent to return the correct" of the two monitors but agreed on their reassurances. After a long wait and many ignored emails

Three times now I have received second hand or faulty products when purchasing brand new items.The first time the customer service was OK, they accepted the item back but no explanation or apology.Second time I received a faulty tripod head, sent it back for a replacement but the replacement was even worse, it had scratches and damage all over it.Complete waste of my time on all three occasions. I’ve now started shopping with a competitor.