Aneurin Bevan Health Board

If you’re actively not answering calls from all your patients and no-one is manning reception calls, how can anyone speak to a team member? Beyond a disgrace for 2023, beyond. Someone should do a fully researched investigation of this crew. How is this treatment of patients considered in any way acceptable? Where are medical ethics? Why is it always so utterly appalling? Answers on a postcard please, ABUHB Psychology!

Darren Manuel works at Gold Tops as a band 6 Community Psychiatric Nurse. Darren told me he got his job there thanks to luck, but he meant nepotism. Darren also admitted to a history of causing violence to others. He also said he used to be a bodybuilder, but denied using anabolic steroids.During my appointments with Darren, I witnessed him use his mobile phone whilst driving with me as a passenger. I discreetly filmed Darren doing this. He was also visibly ill for one of our appointments and didn't make any notes at any point as he claimed to have a good memory. However, the assessment he compiled on me was almost entirely inaccurate. It contained quotes for things I never said. He also made unacceptable comments about my children.I complained to Rachel Mackie (practice manager) and Dr. Azfal about Darren's assessment, plus his behaviour and admissions during our appointments. My complaint was not taken seriously, or investigated properly considering the seriousness of the allegations made against someone working in a mental health role and with vulnerable people.Using a mobile phone whilst driving is a criminal offence. As is falsifying a medical document. These are also examples of gross misconduct in his role. Darren denied using his phone whilst driving and the other allegations and the only reprimand he received was to remind him to wear a face mask. Had the complaint been referred to the police, they would have been able to quickly determine that Darren is a liar.Considering his position of responsibility and his behaviour, I have no doubt that Darren poses a significant threat to his patients.As Gold Tops CMHT failed to deal with my complaint properly, it shows they value their reputation over the safety of the people they're supposed to be helping.

The receptionist is the most useless person in this world. Speaking over me. Not giving me the information I am asking and when explaining my situation in full detail, They stutter and reply with I dont know what you are asking for" This is reguarding my letter for an ADHD assessment yet she was no help. Wouldnt give me her name also."

Looking through these reviews it's obvious there's a big problem that needs dealing with urgently.

Waited just under 4 months between my appointments.Was sent no letter regarding the first one, called after a private session and it was less than 24 hours later.Called up update my address and said they’d send a letter out with all details and no letter was sent. Had to call 43 Times to get through today just to find out where I’m going tomorrow morning.Can’t say I feel my mental health has been exactly looked after, and it seems there’s several others likewise.

Extremely concerned about the care being given here. A thorough investigation needs to be done about this place both internal and externally to avoid any cover ups here.A lot of people undergoing a diagnosis or treatment here at NHS gold tops are being failed. The lack of transparency and honesty is appalling someone needs to take accountability.When someone is seen they should have information in the form of a letter and have some type of correspondence to acknowledge they are in the care of the NHS when at this service. You have played with my life and I know many other peoples lives.A complete culture change and restructuring of this service must done or many people who have been referred to this service will be failed leading to serious consequences as a result of not getting the right plan put in place or treatment.It is that bad I believe and I’m sure many others would agree this place needs to exposed for its failings here. I would even strongly suggest undercover work be carried out such as from BBC panorama or Channel 4 dispatches this place is definitely in that category.I have been suicidal, a risk to others even to the point where I have been isolated all alone by myself for months to keep myself safe with no support. No one should live like this and over the course of 3 months the communication has been poor I have been calling constantly only to be told someone will call back and they never do. Going to appointment and finding out that the consultant who you are seeing has no information on file due to lack of communication in the team as a whole having a devastating impact on my health.After this terrible appointment i receive nofurther information until I continue to call repeatedly over the course of one month only to find out over the phone I have been discharged by them with a plan put in place by a Doctor, however, where was the information in writing regarding this why was I not informed despite the numerous calls and pleas for help. I was then told if I want further help they can’t do anything I must go back to my GP and make another referral to be seen again. Disgusting and shocking.There will be an Investigation coming and I’m sure this place will get a big shock.

Thank you for all the care and support provided at your varying departments throughout this year.I am very grateful and value each and everyone of you.You provide a great service even in difficult timesHappy Christmas and New year to all.I pray l

If I could give less I would it's a just a real big shame that it's gotten so bad in Newport for mental health and a disgrace I feel for the team at gold tops because it's not their fault I am disgraced it needs urgent help from the board or someone they never answer I waited 5 days just for someone to tell me the psychiatrist ain't doing phone appointments anymore as they are overrun or too many patients....

Is this what passes for public healthcare in 2023? Accountability? Have to agree with the experiences of others listed, majority proven objective facts, not “subjective” dismissible feelings.The purpose of this review isn’t to disenchant or disenfranchise clients who require clinical support from disengaging with the service - it’s to pass on key lessons to anyone, patient or carer, frustrated by the low levels of service support provided. Remember, many CPN’s are lions led by donkeys.First significant issue is speaking to anyone. Ringing 786000 rarely results in anyone from reception actually answering the phone. Keep in mind receptionists aren’t clinically trained. How is this farce legal? The phone rings, subsequently rings off unanswered or remains engaged by other patients unable to get through either. All compounded by tucking away the duty desk number (0330 clinical/CPN staffed) well out of the public realm.If your care-plan is a shambles, if your medication reviews are worse and the whole mess appears one dollop of incompetence, you’ll be tempted to self discharge. Don’t! This much I’ve gleamed:a) Contact a local mental health advocacy service. If you attend with an advocate, your options and clinical outcomes can improve.b) Keep records of who you speak to, are seen by and when to make screening, parsing and reviewing key discussions easier when referring back.c) Remain diligent and vigilant maintaining copies of letters, any correspondences received and key conversations.d) See point a), contact a local mental health advocate. Dewis.cil are highly recommended.Be polite but assertive and try to keep the faith. If you have to complain, complain through the appropriate routes. Mind in Newport should also be on your immediate radar too. They’re no panacea of competence either but at least they answer the phone. Underfunding and excuses around resources only stretch so far.

I was supposed to be a regular patient here. I haven't heard from them for a year.Please don't make the same mistake I did. The NHS will give you nothing. Don't fall for their empty promises.