Parfitt Cresswell Solicitors in Tunbridge Wells - Keene Marsland

I was a client here for a few months , all bills were paid prompt and in full at all times . After my solicitor parted company I decided to take my business more local to me due to the unforeseen circumstances. After atleast an hours journey It was arranged AM that day to collect files . I was greeted at 9.30 am at reception on a Thursday morning with “The secretary’s not here and if you had called in advance then we would have told you she doesn’t start yet “ Never have I met someone so unprofessional or rude , Another lady clearly embarrassed come straight back with files which I signed for and they were given to me . . I’ve chosen not to put her name but each individual has there own story which is why we use a solicitor . Any client should be treated kindly past or present and as an individual it’s common practice . I feel I must mention Margaret the secretary perhaps you should all take a leaf out of her book , she was kind , sympathetic and professional on our phone calls .However The receptionist is the first face you see , Warm up a bit was a very chilly experience .

I would like to thank Jackie Turkel at the Tunbridge Wells Branch for dealing with my late father’s property with help and understanding especially as it has been a difficult time personally,this was very much appreciated, because of this I would have no hesitation in recommending her services.Also special thanks to Mary Carless who was also very helpful!

Well organised and competent

Hilary has always been swift to respond to me, explain things to me and to keep me updated throughout the process. I wouldn't hesitate to recommend her.

I have found Parfitt Cresswell and Jackie Turkel in particular to be efficient, knowledgeable and personable. Jackie is able to navigate complex matters and explain things in layman's terms.

Very professional attitude and always helpful. Recommend Masayo, she understood our requirements and responded accordingly.

I found the team to be professional yet personable at all times, and were a great support. I highly recommend their services.

They’ve represented us for years. The reason we keep using them is their personal approach, attention to detail, realism, their unfailing explanation of jargon without patronising us and - is this odd to say of a solicitor - their humanity

Good straightforward advice.

I would like to recommend Mark Stocker from Haywards Heath.He has helped us with the sale of my Mums house. This has not been an easy journey as he was dealing with a solicitor hub in Manchester who did not always communicate well. Mark never gave up. He worked really hard with several knock backs and we eventually echanged at a moments notice. Mark made this happen. Thank you so much for all your hard work.