Alpha Cars

Rude and uncomfortable.Booked a taxi to Three bridges, I asked the driver if it was possible to take me to West Green after this drop which he said no because the office won’t know where he’s going which I understood. But he then proceeded to drive to West Green, I asked are we going to Three bridges? He then became very rude and made me feel uncomfortable. He started to drive a bit faster and recklessly too which made me feel really unsafe, cutting up other cars ect.

Although I initially thought them quite good, I made the same trip later the same day with another company and found out that Alpha Cars had overcharged me by almost £3. Needless to say I won't be using them again. And I'd advise anyone to check the meter as soon as you get in the car.

Fantastic service, from call to arrival was less than 10 minutes and got me to my vital appointment with 3 minutes to spare, the driver was polite, pleasant and very knowledgeable about local hotels and I actually chose one of his recommendations. Excellent service, will use again when next in town.

Awful experience. We booked a taxi in advance for a countryside wedding venue, so we were relying on the taxi turning up. At the initial booking the operator seemed to struggle to understand the request. I was very clear on postcodes and locations, and was assured the booking had been made. This should have been a red flag. When the taxi was late, I phoned and confirmed the location, and was told the taxi was 2 minutes away. Turns out 2 taxis (we’d ordered 1) had been sent to the destination address which was 35 minutes away, leaving us stranded in a remote location with children late at night. No apologies, complete waste of time. If the operators are incompetent, and can’t understand very clear requests, they shouldn’t be working on the phones. AVOID.

Completely incompetent! Ruined our holiday - having booked a collection for 06:20 to take us to Gatwick the taxi was a complete no show.Having called the phone desk multiple times I was assured the taxi was “only 10” minutes away; 50 minutes later we set off walking down a dual carriageway to the airport to try and make the flight. Disaster.The phone was put down on me on one of the calls and to add insult to injury I received an email from alpha after the booking time to confirm it had been cancelled because the “driver could not find you”.Just not good enough. Shocking service and unforgivable experience. Will never use again and I would advise the same to others.***Update*** further to the response from Alpha; I already have still no update 27/10.

Literally the worst taxi service ever. I prebooked a taxi more than 18 hours in advance and it never arrived. When I called them they kept saying it is ten minutes away but never explained where it is. Would highly recommend to avoid.

I used this company for a long time. But I'd rather pay Uber than any Taxi company here in Crawley. Your order is constantly thrown back, by the time a car arrives, I see 3-4 cars in the app. You call them, they can't say anything. Man waits in the rain in the wind in the dark. Shame not only on this company but on all of them.

I'm so grateful to Alpha car and Zeb who attended the call. I called for Taxi at 17:22 hrs and the car was at my door in 10 minutes. The relative supposed to drop called off at last moment and my husband is flying with my daughter for the first time. So thank you very much. We appreciate it.

Excellent service, prompt arrival with text message updates. Polite and thoughtful driver, asking if I would like help with my bags.Would definitely recommend Alpha Cars and use the service again.