McDonald's
3071 Reviews
$$$$$$
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- Sunday12 AM–9 PM
- MondayClosed
- Tuesday8 AM–12 AM
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
About the Business
McDonald’s UK |
Contacts
Call Us
+441512592700
Retail Park, Edge Ln, Old Swan, Liverpool L13 1AD
Hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- Sunday12 AM–9 PM
- MondayClosed
- Tuesday8 AM–12 AM
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Wi-Fi
- Kerbside pickup
- Dine-in
- Takeaway
- Coffee
- Vegetarian options
- Breakfast
- Dinner
- Dessert
- Seating
- Toilets
- Family friendly
- Groups
- Good for kids
- High chairs
- Kids' menu
- Late-night food
- Lunch
- Casual
- Outdoor seating
- No-contact delivery
- Parking
- Good for kids birthday
- Counter service
- Free parking lot
- Fast service
- Drive-through
- Quick bite
Recommended Reviews
Izzy Izzy
01.03.2024
McDonald's
Food up the wall as seen in the photo.. other people's rubbish left on the table.. absolutely no care taken in food preparations.. the chicken wrap came out of wrapper, exactly how you see it in the photo..squashed and crumpled.. completely off-putting.. we no longer trusted that care was taken in the kitchen, if in the dining area was so dirty .. So we left.. please take care with peoples orders.. and eating areas.. it says a lot when food is given in this state. We had been driving for 5 hours, and being tiered is the only reason I didn't take them back to the counter.. ( Both our wraps looked like the picture) disgracful.. There was a lady walking around selling leftover breakfast for a pound.. Nice to see that they don't waste food.. !!!
Katie Williams
04.02.2024
McDonald's
Waited at the drive thru order point for over 5 minutes no one taking orders on my side. Reversed and went to the other side, asked me to wait one minute, took the other sides order that had just arrived!Then went on to sit in the drive thru queue without moving one Inch for over 15 minutes. When I got round to the window, no apology or explanation for the wait.I only wanted a hot chocolate, which turned out to be watery, cold and the cream had melted. Will continue to use the kensington one in future!
Andrew
01.02.2024
McDonald's
If I could leave zero stars for presentation I would.The staff should be embarrassed for giving food items of such low class to customers.As you can see from the pictures they obviously don’t care and as I said the pictures don’t lie.I showed the staff my items and they just shrugged their shoulders and not a word of an apology.Whenever owns this franchise needs to do some work with the staff not only on presentation of the food but customer service.
sandra
19.01.2024
McDonald's
Every order is wrong, food is disgraceful dry, chips hardly cooked. Arrives cold. If you go drive in always have to park up, then some of it is wrong wait forever to correct and the rest of the food is cold. Fast food definitely Not !.
Christian Loyal
17.01.2024
McDonald's
I haven't been to a McDonald's for a long time but this was after midnight and a drive through so I wasn't expecting much but I'm glad to say the food was fresh and hot and looked like the pictures! I'll definitely come again. Cannot fault them on this visit.
Adam7Productions
06.01.2024
McDonald's
Been holding back on this review for weeks giving the benefit of the doubt as it’s the holiday period but I’ve had enough, fast food is supposed to be fast food not a half an hour to 40 minute wait in the carpark even in quiet parts of the day, from missing food to getting the complete wrong items from my orders to getting drinks wrong and ice cold food, I cannot state how bad this McDonald’s is!
laura baskeyfield
21.12.2023
McDonald's
Really nice mcdonald's with a good atmosphere. The staff got my custom order right and the food tasted great. The staff were really sweet and even though they were trying to clean down an area we didn't feel rushed. Good experience, would recommend.
Lanie
20.12.2023
McDonald's
1 hour I waited for 2 breakfast meals through the drive through, I asked the woman bringing orders out to the cars where ours was as other cars were coming and going after us with their food and got shrugged off and told she just brings them out. Got fed up of waiting so I went in where I was left waiting again for 10 minutes and then the manager said our order was lost he would make them for us. Then he comes back and says there are now no hash browns (I had ordered 4) so I said just leave it I’ve wasted a chunk of my day off waiting and I have somewhere to be. He says he will give me what he has of the breakfast and refund. (It’s not about the money it’s about my wasted time) then I get to the car bite in to my egg and cheese mcmuffin(missing the extra cheese I ordered) and it had egg shell in it. So I spat the mouthful out and said I’ll try one more bite it must have been a tiny bit of shell. Another chunk of egg shell was in the next bite. I actually just can’t believe what I’ve witnessed and experienced. Their was an abundance of staff to the point they can’t even move so why I’ve waited so long is a mystery and the staff that are there are walking around saying “I’ve lost my head” “I don’t know what I’m doing”. Absolutely shocking! Tell people if there are delays at the point of ordering and prioritise orders in order of when they were placed it’s not hard and teach your staff customer service skills because they don’t seem to care at all. I work in a customer facing job roll and I would never dream of behaving so dismissive and unhelpful to a paying customer. Shocked and won’t go back which is a shame as it’s our local and we go every Sunday as a treat after football.
Paul Cags
19.12.2023
McDonald's
If your order is correct, then you're in luck. Go and put a lottery ticket on. The most simple order was placed, and they still botched it up twice. Latte ordered, got given a hot chocolate, then the replacement came with vanilla in so that went back. 3rd time lucky. No hash browns in the order either. Really poor effort so poor they could give the Torys a run for their money.
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Map
Retail Park, Edge Ln, Old Swan, Liverpool L13 1AD
McDonald's