Lexus Cheltenham

We got our first car (an electric Lexus UX 300e ) from Lexus Cheltenham. The service has been brilliant. Jake is very friendly, professional and answered all our questions in detail. He’s clearly very knowledgeable :). We’re really happy with our purchase. Thanks, Lexus team!

Excellent customer care and service. Support and clarity through all aspects of the car purchase.

Excellent Service. My approved used car was well prepared; fully serviced and with a full tank. Paul processed my purchase quickly and efficiently and then patiently showed me the controls and features. He also helped me with follow-up questions several days later.

Excellent service, polite, friendly, and very helpful. Claire, was very professional the whole time it took me to purchase a Lexus UX250H from Lexus Cheltenham

I have purchased two Lexus cars over the last three years from this dealership, never again after the horrible experience I endured.Whilst waiting for my car in the showroom, my beautiful little dog was accused by Tom (service dept) of chewing his trousers, telling the girls at Reception, and making me feel totally embarrassed, to the extent that I felt I had to pay for new trousers and he agreed, I cannot understand how you can not feel a dog chewing your clothes.Nonetheless, Tom asked me for £25 which I paid cash.On speaking with my accountant, he was fuming that I had handed over cash without no evidence, and that this Tom had the cheek to scrounge it off me in the first place.After complaining, not once asking for my £25 back, George from service emailed to inform me that Lexus was refunding me the money by cheque.On arrival at the dealership to collect, George came running out smirking, it was quite clear they didn't want me in the showroom, George suggested I go from now on to Bristol, all because of the scrounger Tom...So much for customer service, more like shielding the scrounger, and in-between all this, I had to suffer abuse on the phone by telephone person Mel, who stated her oversized trousers were chewed, on asking for evidence, she said she had no damage, how strange, and she was very rude, who on earth is she?...Ms Lexus [not]On complaining to Head Office, Sally Stratton, as much use as a wet lettuce, absolutely useless, wonder what they are paid for.Phone call from Adam, recorded, of course, telling me I am welcome in the showroom, but also denying services to me, disgusting,why isn't the scrounger brought to book?. I guess they have a problem finding the right sort of staff, maybe they need to up the wages to stop their staff being rude or begging...I shall be purchasing, a German car next year, my current car is 3 months old and I keep getting problems, but told to clear off to Bristol all because of a beggar looking for new trousers on a customer, do it once, do it again...What these people fail to remember is, people like myself have to buy our own cars, not get swanky on borrowed cars .I have been treated like a piece of dirt by George / Adam / Sally / Phone person Mel / all for a scrounger.

Absolutely cannot fault the service provided by the team at Lexus Cheltenham. Adam, Jacob, Daniel, Rob and the ladies on reception all add to the fantastic service. Have just picked up my 8th car from this wonderful team. Thank you all. I will of course be buying another.

Detailed introduction to the car. Daniel has been friendly and professional. I was introduced to various available plans for the car. On the day of collection, the car is in an exceptionally good condition. The arrangement is fabulous too. Thank a big thank you to the team to make it a memorable purchase.

I have had my Lexus NX 2021 serviced by Lexus Cheltenham yesterday, they have been very supportive and caring about my car, many thanks for a very beautiful dealership, full marks

We bought our first car from Lexus Cheltenham. We received an A+ service from Jake Exton. He helped us a lot in finding us the right car. Thank you Jake and the Lexus Cheltrnham Team!