HSBC Luton

If I could give a 0 rating I would. How this bank is still in business is beyond me. USELESS is the only polite word to describe luton branch and staff. Have tried to shut the account which the staff made it difficult to do will be going in on Monday and insist I deal with the manager as the staff don't seem to have a clue and all tell you different information.

I approached bank for 3 times for opening a new account but I didn't get any customer supportive behaviour or proper help from the side of HSBC bank and also the rough and rude behaviour from the side of the employee was not good and customer friendly. I don't feel comfortable and deal with this bank. First impressions itself it's gone. This bank doesn't deserve even a 1 star rating. This is my opinion and experience towards this bank.

Saturday banking is the worst here. Came early to make sure i was seen as if you turn up with 40 minutes to spare they won't see you. Queued 9.15 to 9 35 then security arrived and they told him it would be another 10 to 15 minutes. Decided to pop to another bank first and was back within 10 minutes. Then waited another 20 minutes to be seen. Not quick. Not easy. Not timely.Considering changing bank. Haven't had the issue in other branches in the country.

My Bank, since last more than 20 years has gone unprofessional. Everyone blames COVID but its unprofessional attitude must be made public. I applied for my child's account online, accepted but then received text to confirm my child's IDs in Bank. No appointment needed.Few days earlier the Bank refused when I went with my child and said apply online. Went there, greeted by a gentleman to wait in queue for service person, after a while a lady came and she enquired and directed me to go to waiting area where someone will be assisting me. After 15 minutes a person asked me to get in cubical and grab a seat. After sitting I told him my case, he said he cannot serve as I did not bring my child with me. Fair enough. none mentioned in the text or while directing me to this gentleman.I felt, wasting my time, taking time-off from work, going in person, and then discharged without service. Should I ask my child to take a break from school and do it again? Is it worth? What a wasteful protocol.

Their telephone banking wouldn't let me have access to my money unless I went to the branch. The branch is understaffed and spent half a day there queueing

I'm a with HSBC for more than 5 years.I was applying for more than 9 months for a business account but even now I don't have my account .Wen u want to speak with someone they are not so friendly over the phone or in Luton branch.Over the phone is too many assistants how do not speak English to understand them and wen u are not English and your first language is no English is so difficult to understand them .I'm very disappointed with this bank and I'm trying to transfer my account to Different Bank .

This bank does not even deserve 1 star. I had an appointment booked, I go in the lady tells me they do not do appointments, they then dismissed me and ignored me for 15 minutes. Then in the meeting room the woman made me do the application that I had already done online, and after 40 mins proceeded to tell me that I could not open the account. Will not be returning, have lost a customer.

Really terrible service. Went to this bank to sort something out quickly with my account. Instead they sent me away saying to phone the bank. Very unpleasant experience. Considering switching banks.

Has the worst customer service, blocked my account for over 3 weeks because I’ve been transferring money to my own family member and friends. They could clearly see me sending the money and getting my money returned. Using the excuse it’s a large amount, so they blocked it. Made me get a statement from a family member saying they will block soon as they receive. Which of course they lied. DO NOT BANK WITH HSBC, WORST BANK IN ENGLAND!!!

New opening times of the HSBC Luton branch is ridiculous, this doesn’t suit many people. It needs to be changed back to conventional opening and closing times.