Smile Dental Care - Totton

Smile Dental Care are an amazing practise - especially with my youngest daughter who has additional needs, they always go above and beyond to support her, make her feel comfortable going to the dentist.Receptionists are also lovely, who help to make our time at the dentist eaiser!Thanks so much :)

If only the receptionists stopped chatting amongst themselves and smiled now and again it would make the whole experience more palatable. Great dentist shame front of house ruin it.

Check ups are very detailed, dentist always advises what to do and how to brush to care for your gums and teeth in the best way. Always reviving text messages, emails about appointments which is great!It's sometimes extremely difficult to get through on the phone.

Absolutely terrible. Continuosly cancelling appointments, can never get through to re-book, always running late. Nothing positive to say.

Repeatedly cancel appointments, this morning with a text only 18 minutes before a 9am appointment!! No phone call, when I turn up for the appointment having already left the house and therefore not seen the text due to driving, and suggest a phone call might have been nice, I am told by the receptionist 'they don't call'. This has happened multiple times now, appointments cancelled at short notice. Zero empathy from the reception staff, no real apology, zero customer service just an 'it's not our fault' attitude, and when I asked to speak to the manager I was told she wasn't there and is busy today interviewing. When I got frustrated and made a comment that perhaps she should be looking for new staff, I got told not to be disrespectful. It is a shame they don't follow their own advice!! When you do get to see a dentist they are good, but the management of the practice and the front of house are very poor. I do understand that sometimes things happen outside of their control, but it has happened at least four times and their management of it is terrible.

Not a bad dentist all my treatments have been good, the only issue I have is they are incredibly difficult to get through to them on the phone, and if you book a Saturday appointment they cancel it. I work mon -fri and its difficult to get time off unless I take it unpaid they need to offer a better Saturday service. But the reception staff are always friendly and helpful as are the dentist once you get to see them.

Not a very good examination. Very little time spent on looking at my teeth.

Great Dentist. Just can take a while to get an appointment. Staff are fantastic and friendly.Update had an app booked for nearly 2 months. They now cancel 2days before. I am in need of dental work but now have to rebook. Annoyed is an understatement as I have given up valuable work to keep my app time only for them to cancel. Not impressed now.

Very happy. Never have issues booking an appointment and have been very fortunate to get same day emergency appointment recently (thankfully not needed often). My dentist is thorough, gentle and informative and I very rarely have to wait long past my appointment time to be seen.