FEATURE HEATING LTD

Amazing service, so helpful. Got exactly what we wanted for so much cheaper than anywhere else. Fitters were brilliant. Would highly recommend and will certainly use again

I visited the bathroom section, had great help from Rob with a virtual plan of my room and loads of ideas as to what will work. Choices of finishes and sanitary ware are great.

The process of initial consultation and ordering with this company is very good to begin with. But once they've got your money the order appears to be less to do with them and more to do with you as the buyer. Their customer service deteriorates to an unacceptable level and detailed information is regrettably absent. I ordered radiators and assumed they would be dealing with the entire process from ordering to installation. That is, at least, the very impression they give early on in the process. Very heavy rads eventually arrived on a pallet and were dumped on the roadside kerb which is some considerable distance from my front door. I am 72 years of age, live on my own and I suffer from a weak back which I damaged getting them into my home, despite the help of a young delivery driver who was himself not very strong and had no idea initially what was on the pallet. Feature Heating showed little concern. In fact they really didn't want to know nor did they offer any help (let alone sympathy) during any of this. Furthermore they then told me they had no idea when their plumber would be available to fit them and recommended I find one myself! I was left with the rads blocking a very narrow hallway whilst I spent a long time trying to find a suitable plumber and was let down on two occasions. I paid this company a great deal of well earned pennies for these rads. The entire experience was stressful and without any apparent care or interest from the company beyond the initial consultations. Best go elsewhere.

lovely to find an actual shop where you can see such a great range of radiators and bathrooms with accessories i didn't know existed, staff were very helpful and friendly and prices where cheaper than anyone else. i purchased 4 matching clarisa" black mat tall thin radiators that with their advice have fitted lovely into our large kitchen\dinner room and give out tremendous heat

Knowledgeable staff...has good plumbing stock ...a nice showroom displaying various bathroom suites and furniture

Winter is coming and Future Heating have saved me from potentially freezing my nuts off this winter with a beautiful Elixir floor standing radiator. Super knowledgable, super friendly, awesome range. Would highly recommend, great local business.

The owner Rob is very helpful. Free, good advice. Gone out of their way to search for bathroom furniture and towel rail. Decided not to buy cabinets but no problem. Bought rad.Top notch company. Thank you.

Absolutely brilliant, I went into the showroom with no idea what sort of thing I was looking for and got so much assistance. Clearly a family run business as it was so personable, I couldn't of been looked after better. They even put me in touch with a plumber called Jimmy who once again did an incredible job. If you are on the Wirral or surrounding area's..... no need to go anywhere else. Thanks again, Tom

Totally professional, knowledgeable and extremely helpful. Excellent service.