Chevin Country Park Hotel & Spa

Really nice food and great service...but overall feel a bit strange. Cross between 1970s motel and Swedish chalet. Felt a bit weird eating in lakeside restaurant with people standing there smoking just outside on balcony.Reception was very dark and dingy, and felt all rooms were so overlooked there would be no privacy. Kids playing football metres away from people in the jacuzzi...Beautiful food, but just somehow not sure what to make of it all.Seemed a great place for kids (just don't let them near the lake!)

Really like the location. The lodges are very cosy. Food was good too. We had a problem with noisy neighbours (loud music, and left their dog in their room whilst they were out, so the dog was barking when it was alone). We were moved to another room but had a similar problem with kids laughing and shouting into the early hoursThe staff were very helpful and understanding as they happily allowed us to move rooms.

Great facilities, great scenery, great service, great location. Went for a wedding and it was one of the most memorable weddings yet. Reception area maybe just a little bit small but it makes the gatherings more intimate too. Overall I have to give it a rare 5 stars.

Definitely a disappointing experience. There were 5 of us who had booked an overnight stay deal for a Saturday night. This included a 50 minute treatment each with access to the spa facilities on the Saturday afternoon. There was then a 2 course dinner included in the restaurant on the Saturday night.We had prebooked the treatments as advised and these were booked to take place during the afternoon on the Saturday.A call was received on the Friday, the day before we were due to visit, and we were advised that treatments would have to be moved to the Sunday as they had overbooked, but that we could still access the spa facilities on the Saturday afternoon as planned.Upon arriving at the hotel on the Saturday, we checked in and booked our time for the evening meal.We then went to our rooms to unpack and made our way to the spa where we were advised that as our treatments were not booked until the Sunday, we couldn't access until then. We informed the member of staff what the spa manager (Sarah) had told us during the conversation on Friday. After 35 minutes of backwards and forwards, we were finally allowed access. What we were then greeted with was less than hygienic. The changing rooms were dirty with discarded towels, robes and slippers all over the floor after clearly overflowing from the basket provided. The steam room was out of order, the pool was cold, and the two hot tubs were jam packed with other guests.Needless to say, it was a fleeting visit and we then headed back to our rooms to change for dinner.We headed to the restaurant and were then told that we didn't have a table booked despite us confirming this upon arrival. Again, this took some time to resolve, despite the restaurant being pretty much empty.We were offered a free bottle of Prosecco between the five of us and when I confirmed that one of us was alcohol free, I was offered a soft drink instead. Then, at the end of the meal, the duty manager insisted that the soft drink should be paid for.Overall, what should've been a relaxing overnight stay for my friend's 40th birthday ended up being hugely disappointing. The hotel and lodges are extremely tired-looking, which is a shame as it does actually have the potential to be a beautiful resort.

An extremely run down hotel. Room required a good clean cobwebs in bathroom. Lakeside view with patio doors good but unable to have ventilation over night. No air con. On the up side staff very helpful. Three lights required replacing and was attended to without problem. Three star hotel charging four star prices.

Beautiful surroundings (even in the rain), the lodge was warm and welcoming.Great welcome, great food, great service.The room was clean and had everything we needed.Great place and will definitely be going back.

Staff friendly and happy, we though we'd booked a wooden lodge, it was a wooden lodge split into 3 so we had a bedroom, just a bed and tv that lost signal and noise neighbours, certainly not what we thought we booked, food not brill, about 25-30% over priced as is the swimming pool I believe it was £10, not worth a swim in a cold pool. This was probably a nice place 20 yrs ago but our room was tired and dated, not worth what we paid.

Booked as part of a birthday gift and a weekend away, the main hotel, bar and reception all OK with friendly staff and the unique atmosphere of the wooden log building, which was different. The staff were friendly and helpful, the restaurant which looked over the lake was nice and the food was good both evening meal and breakfast. Where this hotel seriously let's itself down is the rooms. It was like stopping back into the 80s. Mixer tap shower with a curtain, it was hard to stand in due to the roof line. An old brown bathroom suite, cracked and scratched which all needed a good clean, very poor. The room had threadbare carpet and it was really hot, had to fight with the windows to open them. Each time you moved in the bed you could here the springs. The decor needed attention too with marks on the walls. So the room and bathroom was not good at all that we stayed in.

This was probably the worst spa experience that I have had anywhere in the world. The women's changing area was tiny, poorly equipped, and filthy. Despite this, there were lots of women booked on the same day, all squishing into the tiny space, where no where to change or place one's clothes while changing except for the small lockers. I've been to school changing rooms better than this. The spa area was not well maintained. People were walking between the indoor and outdoor area because it was a nice day, so they were bringing dirt in from the wet ground in front of the pool door. No one was cleaning this area regularly. Somehow, someone managed to bring glass cups into the jacuzzi area. These were left at the side of the jacuzzi and not removed by the non-existent-as-far-as-I-could tell cleaning staff. The result was that someone else broke the glass and the jacuzzi had to be shut down for a while to make it safe again. We had a full half day there, from 1-6pm. My husband and I had both booked a massage from 5-6pm. At 5pm, a lady came to tell us that she was the only masseuse available that day because the other one had called in sick. I don't understand how no one thought to inform us in all the time we were at the spa that this would be the case. My husband did get a full refund for his spa day. My massage involved very little pressure. It was more like a skin rub. I had asked the masseuse to apply pressure but it appeared that that was all the pressure she was able to apply. I cannot recall coming out of a spa experience so incredibly disappointed as I did yesterday. Having said this, the staff that were in attendance were courteous. They simply appeared to be totally understaffed for the number of people they booked. And the place is not maintained at all. It's a horrible shame, as the location itself is lovely. The lunch that was included in our spa package was nice. So no complaints about the food.