Pets at Home Charlton

The store is nice, clean, well located, with plenty of parking spaces just next to it.It has a wide range of products from which you can choice and the friendly staff is always there to help you if you need some advice.Prices are acceptable, but some offers, sometimes, may seem confusing, so you need to pay a good attention to the product itself and price tags as well.

I recently visited Pets at Home, a pet store that offers a variety of products and services for animals. I was impressed by the quality of their products, the friendly staff, and the clean and spacious environment. I bought some toys and treats for my dog, and he loved them. He also enjoyed playing with the other dogs in the grooming area, where they offer nail clipping, bathing, and brushing. The staff were very attentive and knowledgeable, and they gave me some helpful tips on how to care for my dog's coat and teeth. I would definitely recommend Pets at Home to anyone who loves their pets and wants to give them the best possible care.

Well organised and stocked. We bought some dog shampoo and checked our the aquatics section. Fish selection was pretty decent and the fish looked healthy. Staff/security could look a little more welcoming.

Went with our cat Ben for his after check up for his castration. The gentleman we saw was lovely and informative and was really helpful.Also the lad on the check out desk today when we bought a dish mat (I'm so sorry we didn't get either of your names) was lovely and talkative and gave Ben a fuss. Thank you so much for that.All in all if your in the area would absolutely recommend taking your pet there.

So happy with my experience here. They are all so helpful and very knowledgeable. Would highly recommend for any pet owners. My puppy even chose his own harness

(13 Nov,2023)Extremely disappointed with the customer service of this store and the staff we had gone today to get a pet hamster and we were assigned a pet expert". When we showed her what cage we were looking at

Friendly staff, very helpful when buying our first hamster.The hamster cages they sell and recommend are too small.The staff put the small box upside down inside the larger transport box, so the ventilation holes were obstructed until we noticed during our journey home!!

I hope this email finds you well. I am writing to bring to your attention a concerning experience my husband and I had at your store last Sunday when we visited to purchase a goldfish. Our experience was less than satisfactory, and I feel compelled to share our concerns with you in the hope that they will be addressed.Upon entering the store, we waited for an extended period without any staff assistance. Eventually, my husband had to seek out an employee. To our surprise, we found one staff member sitting on the floor, engrossed in her phone. When approached, she appeared visibly impatient. After some delay, she inquired about our purchase, specifically our interest in buying a fish.During our interaction, we were given conflicting information. Initially, she suggested we could purchase three fish, but later claimed that due to UK regulations, we could only buy one. We were willing to comply and chose to buy a single fish. However, she then reversed her statement, asserting that we couldn't purchase any fish at all because our aquarium was supposedly inadequate in size.Perplexed by the sudden change, we requested clarification from the manager. Regrettably, even after the manager's intervention, we were told that, according to store policy, we couldn't purchase a fish for our aquarium, despite meeting the supposed criteria.This experience has left us both bewildered and dissatisfied. We feel that we were subjected to inconsistent information and, ultimately, denied service without a clear and justifiable reason. We are particularly troubled by the apparent discrepancy between the initial explanation, referencing UK regulations, and the subsequent assertion that it was a store policy.As valued customers, we believe it is crucial for your team to provide accurate and consistent information. If there are indeed specific regulations or policies governing the sale of fish, we kindly request clarification on this matter. Additionally, we hope that steps can be taken to ensure that other customers do not encounter similar confusion and frustration.We appreciate your prompt attention to this matter and look forward to hearing from you soon.Sincerely,

I recently visited Pets at Home, a pet store that offers a variety of products and services for animals. I was impressed by the quality of their products, the friendly staff but some were quite rude though, and the clean and spacious environment. I bought my hamster here, she is a roborovski and loves giving me kisses! The staff also instructed what to buy for my hamster and were really helpful. They also pointed out the bad cages which was very surprising from pets at home but oh well. The staff were very attentive and knowledgeable, and they gave me some helpful tips on how to care for my hamster. I would definitely recommend Pets at Home to anyone who loves their pets and wants to give them the best possible care. The only thing about pets at home is that some shops dont care for their animals. This is the only Pets At Home i can trust in this area. Also, here is the hamster i bought, she is my little cutie pie!!