ADT Fire & Security

ADT are inept and need to be avoided.Took 7 months (C-19 didn't help) for an engineer to fix the problem with our newly installed alarm.The problems and hassle getting that done pale into insignificance when it comes to the customer disservice dept.Well done if you can find someone at ADT who both tries AND is actually helpful....9 months on and i can't find anyone.The biggest laugh is that you've got to waste a pile more time putting any complaint an email...have zip confidence that it will be replied to any time soon.What. A. Nightmare.

The only premium thing is the price: ADT were the most expensive people to quote for fitting an alarm, fire and carbon monoxide detection system in my cottage but I chose them as I trusted the brand. How wrong I was, the system was not properly fitted and therefore incremental holes had to be drilled in my cottage to avoid the fit taking longer than had been allocated. I continued to struggle with unreliability and high charges for 10 years and finally ended my service contract. Of course they won't disconnect it from the phone line without more expense even though they missed so many services in the 10 years. In flexible, unhelpful and completely overpriced. Avoid at all costs.

worse than awful - dont deserve even zero stars ! dont touch this company with a bargepole. their suctomer se4rvice is totally awful. and their customer service co-ordinator is the worst. total unfriendly , unhelpful and just ignores your communication for months

Really poor experience so far virtually every interaction with them goes through their call centre which is one of the worst i ever encountered. From day one their manner has been unprofessional, unfriendly, abrupt and generally not caring about their customers and giving the impression that they just want to 'fob' you off and get you off the line.Generally their engineers have been friendly and knowledgeable, but the experience of dealing with the company in general has been awful, the worst i have experienced in years. We pay a premium for ADT and therefore one would expect to receive a good service. There are certainly other providers that I have experience with who are cheaper and hell of lot more professional and I now regret our decision of opting for ADT.Initially when the alarm was fitted we had problems getting it to work correctly and had to make multiple calls. It would seem that the sensors were incorrectly labelled. These things happen I guess and it was sorted in the end.At present we are having windows installed and have received conflicting advice from their sales consultant (who was knowledgable, friendly and actually the principal reason we joined ADT) and their call centre who makes us feel that they just want to profiteer from us!Anyhow, for anyone else who is considering installing an ADT alarm with CCTV a few things to consider. The CCTV operates through a third party and is not ADT. Very possibly cheaper to go to another provider. It certainly doesn't operate through their application as you would expect if you have watched their promotional videos. The alarms seems good, but not really that different to others on the market and not obvious at all if any better. Their customer service in our case has been appalling and we regret the expensive decision we made to join them.

Been billed for contract I never had. Sent several email still no reply. Phoned asked to send in copy of previous contract explained I never had an alarm contract from any company. Still waiting for this to be sorted. Sent 3 email today, wait and see if they reply.

Unfortunately I can only echo other reviewers’ experiences. Waiting endlessly on the telephone enduring hold musak only to be cut off as soon as a call handler finally gets around to your call, inept engineers who don’t know what they are supposed to be doing and then have to come back to put right their mistakes, sales people turn up, give a ballpark estimate and then never follow up with a written quotation. I even tried to escalate my complaint to a manager and was asked to give the person another chance. If you are in a contract with ADT, I sympathise, if you are considering using them - steer well clear.

ADT don't offer technical support on there products unless you have a contract with them. My customer purchased a new alarm bell box for their home and they won't offer technical support for a simple question. What a poor service.

Why can't we give a zero rating? I agree with all the other reviewers. I should just write ditto ditto ditto ditto..... Read the small print and watch out for your telephone bills they are using premium rate 09 numbers to check the alram if you have a monitored one. IT CAN COST YOU A SMALL FORTUNE. WATCH OUT!! When my contract expires I will not be renewing and will look for a local company which provides good customer service and will be substantially cheaper and won't deceive you. I could go on but really just want to warn you about their unprofessionalism and their underhand money making tactics. You have been warned.

Terrible service, terrible product, lost count over the last couple of years how many times we’ve had engineers out to this “state of the art system”. It was supposed to be pet friendly - it’s not! The sensors and control panel are always going faulty. Their customer service is hopeless, they NEVER get back to you to resolve your complaint.

If you are looking for an alarm and security company – look elsewhere – these are not the guys to use. The Alarm is highly unreliable, we have been billed again and again for the same fault, even though we have a contract for maintenance, they never ever call you back or reply to any correspondence, customers are treated appallingly, you know the ADT name so you think you are buying a service of some merit, but in reality the service is rotten. Do not use this company if you want to be protected.