Three

Very bad! They are offering £15 for 30GB or £20 for 60GB as pay as you go sim card but when I went to ask them they are trying to get me on a rolling contract and pay more which is ridiculous! I already mentioned that my parent are only here for a month and I want to do pay as you go option. However they are keep offering me to do rolling contract. It is very unethical and luckily i saw the advertisement on the wall and I asked. Juan the Assistant manager was not really happy with my choice and went to spoke to his colleague behind my back and be like “she saw the ad”. I have been using Three for the last 10 years and I have to be honest with your customer fooling like this I will switch for another network. I don’t really care if they are more expensive but your signal are also bad too. It’s just how you are thinking that I am so easy to fool and trying to get commission is very unethical. Ridiculous!

I visited the Islington store today and had a very positive and pleasant experience with Daniel. He answered to all my questions, helped to choose my SIM card. As I'm new in the city it was really nice to find someone helpful. 10/10 customer service :)

I am very pleased since this store provided me with excellent service. special thanks to yajaira for taking the time to help me and explain everything I needed to get my new plan with my new phone. I recommend that you visit this store and ask about her!

Kevin was great, there were some technical issues in the store today and he did his best to solve the problem by trying out different things for me, it meant he had to stay late after closing so I really appreciated it. Lovely guy as well, good reflection on the store / company. Thanks !

Thank you so much to Yajaira, Sebastian and the whole team.Service was amazing they show a good team work and really care about the customers.I was a bit late to complete my purchase but they were really patient and wait for me to finish it.I highly recommend to visit this store to get your gadgets.

The other day when I went to the Three store, I was helped by Daniel, who gave me the best customer service ever. Happy customer. Will definitely be back!

I can not thank Kevin enough for going above and beyond his customer services duties to deal with my issue. He is one of the most professional and friendly staff members I have met. He is a total asset to three and it's customers.

Waiting outside on 10/10/23 for the shop to open, alongside an elderly lady trying to stand with a walking stick and a man that was clearly distraught as he’d had his Three mobile stolen and was stuck in London, requiring assistance.At 0855 the worker walked past us all to unlock and open up, not a word mumbled to us at all informing us that he wouldn’t be opening the shop until at least 0915, 15 mins late.The elderly lady had to leave as she couldn’t stand any longer, I had to go to work.You’ve got one simple job, open your store on time - and you failed.

Both times I’ve gone in with an issue Daniel has been very unhelpful and difficult to deal with when trying to resolve an issue. First time he blatantly lied about a process needed. This time months later I’ve gone in seen the person before me not have to do it for the same issue I’m having, he asked me to do it again and when I called him out on it he didn’t know how to respond. Your better off calling up the customer service team they was so much more helpful. I’m still without a working sim for 3 days due to this service but at least the team online was friendly. Avoid this store.

I was advised by customer service to be in the physical store to solve my issue, but I’ve experienced the most unhelpful service from Daniel. Daniel was so dismissive and had the major attitude, there’s no concern of theirs to help or at least ‘try’ to help. My problem was not solved and it was just a total waste of my time.