Norton Way Nissan

I recently bought a Nissan Juke from Norton Way Nissan who acted very professional and helpful from first contacting them to driving the car away. Excellent communication throughout by email and phone, as living 2 hours away meant I couldn't just pop-In. Thanks to Kyle, Luke and Adam for all your assistance. I shall certainly consider making the journey again when I buy my next car.

We have had a wonderful experience purchasing our car at Nissan in Letchworth!All the staff have been brillant and have always been very friendly, We would like to especially thank Christopher Agar for the regular updates and fantastic customer service, always having a smile along with being conversational and polite.Thank you!

I am thrilled to share my experience regarding my recent acquisition of my first electric vehicle from this dealership. Living over 200 miles away, effective communication was of paramount importance to me, and I must commend Christopher Agar for exceeding my expectations in this regard. From sending informative videos to providing all the necessary details, Christopher demonstrated exceptional professionalism and dedication.Overall, I am extremely satisfied with both the service I received and the quality of the car itself. This dealership's commitment to fostering a positive customer experience, exemplified by Christopher's efforts, has undoubtedly left a lasting impression on me. I wholeheartedly recommend their services to anyone seeking a seamless and enjoyable car-buying journey.

I had the pleasure of purchasing my car from Norton Way Group Nissan, and I can't emphasize enough how impressed and delighted I am with the entire process. The outstanding efforts of David and Alex, the dedicated sales team who assisted me, and Adam's impeccable handover truly made this a memorable experience.After a disappointing encounter with another dealership in Watford, I was hesitant about visiting another Nissan. However, from the moment I walked through their doors, I was met with genuine warmth and professionalism that instantly put me at ease. It was clear that David, Alex, and the team were committed to turning my car-buying journey around and making it as pleasant as possible.David, in particular, went above and beyond to understand my preferences and requirements. He took the time to listen attentively and worked tirelessly to find the perfect car that matched my needs and budget. His in-depth knowledge of the Nissan models impressed me, and he patiently addressed all my questions and concerns throughout the process. David's dedication to ensuring my satisfaction was truly commendable.Alex, David's colleague, was an excellent support to the team. He seamlessly assisted David, ensuring that the process was efficient and hassle-free. Alex's friendly and approachable demeanour added to the already positive atmosphere at Norton Way Group Nissan.Adam's involvement in the handover was the icing on the cake. His thorough explanation of my new car's features and functions left me feeling confident and excited to drive away with my purchase. Adam's genuine passion for the brand and commitment to ensuring my satisfaction was evident throughout the handover process.The quick turnaround of my purchase, especially after the disappointment at the other dealership, was truly remarkable. Norton Way Group Nissan proved their dedication to customer satisfaction by delivering an exceptional car-buying experience.Without a doubt, I wholeheartedly recommend Norton Way Group Nissan to anyone looking to purchase a car. The outstanding service David, Alex, and Adam provided surpassed my expectations and made them stand out in the competition.In conclusion, my experience at Norton Way Group Nissan was exceptional. David's unwavering dedication, Alex's invaluable support, and Adam's comprehensive handover made this car-buying journey truly unforgettable. As a proud owner of my new car, I am grateful to the remarkable team at Norton Way Group Nissan. If you're searching for an outstanding dealership experience and a smooth car-buying process, don't hesitate to contact David and his team at Norton Way Group Nissan. You won't be disappointed!

I’ve just brought a BMW Z4 from Norton Way Nissan and they were brilliant. Alex and Adam were always at the end of the phone or email, answered all my questions and helped me when I needed it. The service has been incredible. I had the car delivered to me and even the guy who did that was brilliant. It was quite a big deal for me buying this car but the help I got made it so easy.

I believe his name is Adam who is a colleague who works at Nissan Car dealership, he is very professional & understanding. I can see he has a Great work ethic prioritizing everybody’s cars/choices. Very easy to talk to, noFilter.

Great dealership, really friendly staff. Caroline in reception is really lovely, she always welcomes you with a lovely smile. Alex Edgington and Simon Lucas in sales are an asset to the company. 100% recommended.

Title: Absolute Nightmare at Norton way Nissan Service Center - My Car Now Covered in ScratchesMy recent visit to the Nissan Service Center was nothing short of a complete disaster, and I feel compelled to share the horrifying experience I endured:1. **Damaged Car:** I entrusted my car to the Nissan Service Center for what should have been a routine service. However, when I received my vehicle back, I was horrified to discover several large and noticeable scratches on both sides of the car. These scratches were absolutely not present when I initially dropped off my vehicle for service.2. **Refusal to Acknowledge Damage:** Upon reporting the issue to the service center, they astonishingly refused to accept any responsibility for the damage. Their stance was that I could not have seen the scratches since my car was dirty. It was a clear case of them attempting to deflect blame rather than addressing the problem.3. **Gargantuan Scratches:** Let me clarify the severity of these scratches – they spanned across two doors on either side of my car. They were so extensive and glaring that it would be impossible for anyone to miss them. It's infuriating that the service center would attempt to belittle my concerns and treat me like a fool.4. **Lack of Documentation:** I acknowledge that I did not take a video of my car before leaving it at the service center. However, this should not give the service center a free pass to inflict damage on my vehicle and then wash their hands of any responsibility. It's their duty to ensure that they return the car in the same condition or better.5. **Poor Customer Service:** The attitude of the service center staff, including the manager or colleague who attempted to dismiss my legitimate complaint, was disgraceful. They displayed a complete lack of professionalism and accountability, making me feel like a nuisance rather than a valued customer.In summary, my experience at the Nissan Service Center has left me utterly disappointed and frustrated. Not only did they fail to provide competent service, but they also inflicted significant damage on my car and refused to make amends. I strongly caution anyone against entrusting their vehicle to this service center, as their negligence and disregard for customer satisfaction are appalling. It's a complete nightmare that I wouldn't wish upon anyone. Avoid this place at all costs!

Really great service. Having made an appointment to view a car, I was sent really useful personalised video of vehicle in advance and then on arrival was dealt with in a helpful and professional manner. Left that very same day having made a purchase and left with a smile on my face. Chris was extremely helpful.