The Oak Furniture Shop

Excellent Customer Service experience from entering shop to delivery of products. Staff made you feel welcomed and valued as a customer. The delivery team, Emma and Morgan, took great care and skill with unloading heavy chest of drawers and bedside cabinets, unpacking, checking, placing in situ and then taking away all packaging.

The Oak Furniture Shop is a credit to small business and the store in Oswestry is a delight. From the very friendly and helpful lady who greeted us in the store, to the delivery and installation crew who coped with our tiny cottage and its restricted access. They were so very friendly and genuinely dedicated to providing excellent customer service. They even went the extra mile when they noticed one of the handles on our oak chest of drawers was missing and offered a replacement. Such a pleasure to deal with and highly recommended their services. We will definitely use them again.

Popped into this wonderful shop to buy a present on Christmas Eve at 1530 ( that I had forgot to buy) , to spot the mattresses and spent a good hour laying on them. Ended up buying a king size mattress and the service, time, care and knowledge was incredible. I was in agony after stupidly buying an Emma!( never buy) They tried to get it to me that day but the warehouse had closed for Christmas. It was delivered on the 5th Jan by more family members who not only delivered it, but took it up to the third floor after removing their shoes at the front door, and put it on my bed and moved the bloody Emma one for me too and took the rubbish away. Brilliant service, lovely people and Nugget the puppy was not bad either. Highly recommended this local company.

Fabulous beds, Amazing choices, excellent quality, delivered to your bedroom within a couple of days!Service taken to another level.Shop local - everytime!Nothing was too much trouble!Will definitely be back for more! Thank you guys

Fantastic place and people to deal with all through the whole process, from initial inquiries to the delivery of my new sofa. Every person I spoke with was very friendly, helpful and noticeably went above and beyond what I would expect from good customer service. I can't recommend them enough!

What a pleasure to have such personal service from one of the owners, Jane. She was professional, friendly, really wanting to please and to help my daughter find the mattress she was looking for without feeling any pressure. Jane's total focus was putting us at ease.....even when we went back another day to be sure we had made the right choice.Morgan and Emma who delivered were as charming, friendly and professional and took the old mattress away. Without hesitation the whole experience was OUTSTANDINGLY the best I have ever had!!

Just had our dining room table delivered, installed and also polished by two very friendly people working for the company. My wife and i are very happy with the service we have received today. Will defiantly be paying another visit, and would highly recommend this shop in Oswestry.Mr M Davies

Having purchased several items over the years from this shop we had no hesitation in returning last week to choose a new double bed with headboard and mattress. On entering we were given a warm welcome and as much time as we liked to try to find what we wanted. The delivery team were great, Morgan and Emma phoning ahead to give us arrival timings and then carrying everything upstairs and assembling the unit and removing all the protective packaging as part of the service. Their enthusiasm for what they do and provide was really refreshing and we would certainly recommend theirbusiness to all.

Brought a mattress from here, and the customer service was outstanding! Jane was very reassuring and patient as I have mental issues. What a gem of a store! If I need anything furniture wise this is my go to store from now on. Also a shout out to Morgan and Emma, whom I didn't meet, but made a great lasting impression on my Mom. Once again thank you and great experience from start to finish.