Harley Street Ambulance Service

Tell your drivers to follow the Highway Code! Not on blues so why rush cross junctions blocking the road for other motor drivers, bikers, cyclists and pedestrians!

Answered the phone promptly, arrived on time, experienced personnel - all good

Excellent service , very helpful office staff who arranged private ambulance the same day for my Dad. The crew were supportive. I would definitely recommend this company.

Extremely unprofessional conduct coupled with lack of due care and attention!5 days ago I was sat at a junction , red light when one of their ambulances drove up the right side of me , lights and sirens on and he hits my rear right side with sheer force that took their bumper over the top of my car . In shock I as a responsible person expected the drive to stop. He did not stop in fact he ACTUALLY proceed around the roundabout and even another set of red lights leaving me from being shunted into the oncoming traffic to having to drive after him with horn blaring to get him to stop ! Emergency service vehicles have to follow the rules and are required to stop in case of a collision .After exchanging details with a disgruntled driver who incidentally did not ask if I was ok I contacted their office and spoke with Lydia who was aware of the accident and advised me they did not want to go through Insurance they accepted full liability and asked me to get a quote for works and they would setttle in full. I explained clearly that I was leaving the uk in the next week for 3.5weeks when I will return to the uk but leave shortly after .Therefore time was of the essence . Today they inform me via email they want to go through Insurance. I simply call Lydia to enquire why and ask about timescales. I get told by a woman who clearly has attitude issues that Lydia is in a meeting, the quote is too much and that information in email. On stating that the car is an Mercedes Benz E250 AMG , 2 years old and obviously it was not going to be a cheap fix ( sensors/ bumper/ respray) the arrogant member of staff huffed puffed told me she couldn't be bothered with this at to which I exclaimed I beg your pardon?" And she put the phone down on me.Wow!I proceeded to email the director Claire Louise Dobson on their generic email and was shocked to see an email returned via same generic email within minutes with her name informing me the RTC is being dealt with by insurers. Surely a director of such a huge turnover would have a specific email at her disposal rather than the office generic email?!Harley Street Ambulance Service

Management is not very nice , gives you the feeling that only money matters.The ambulance team was very nice .

Awful experience, management very rude and totally unprofessional.

Andy & Mo - A Team! Top professionals, highly disciplined yet very comforting for their clients.

A most efficient and helpful service. The staff were highly professional from officethrough to the crew. A comfortable and caring transportation.

I've used a lot of different ambulance services in my time, and this is by far the best one.Other companies have been rude, impatient and, in some respects unprofessional, but I am yet to encounter something awry with HSAS.I highly recommend their service :)

I needed my mother urgently transferred. The service was efficient, punctual, vehicles were comfortable and well equipped. Also, staff were friendly and well-trained. Would definitely recommend!