Perry Barr Hair & Cosmetics

Ordered eyelashes via the website for delivery on 28th February 2023. No communication regarding my order - I then called to find out they never had the eyelashes in stock and was told I should’ve been refunded. Still no refund and keep being fobbed off with excuses. Would never recommend truly poor service and will escalate further to get refund. Absolutely disgraceful

I would not recommend this company. I ordered hair products online. My order arrived but one item was missing. There was no response from company when I reported this and asked for missing item to be sent.

I have purchased products from this store for 15 years.I recently tried to check stock via the phone and the owner was extremely impatient and rude. He eventually put the phone down on me.You have lost a loyal and valuable customer who spent over £150.00 every 2 months…..your loss for your rude and unwarranted dismal customer service.

Decent product selection convinient location. However just terrible customer services from the old man at the till.Didn't bother to put his phone down while dealing with a customer then when I tried to make an enquiry he hushed me away just rude and disgusting. Lost a first time customer never again.

Very poor customer service, allowed me to purchase and pay for products that they didn't have in stock. Had I known I could have placed my order elsewhere. Actually said another customer had sent a message to say they would cancel their order if they didn't get the 3 bottles they (apparently) had in stock! Actually said my delivery (time) was good..hmmm..if it had everything I ordered and paid for!Still charged me the full delivery cost and now I have to wait for a refund. But not refunding the cost of the postage for the items i didn't receive, what a cheek!Didn't care, that i was relying on these items for a holiday.Dreadful 'business' response, no invoice, no explanation or apology..apparently my fault for not saying I wouldn't take part order..Dont be a new 'customer'.

Nice place to get a hair and products. They have been doing very well. Price is reasonable. I will they would get more ebin products which is I like these days.

They really should close down, plus the hair salon hidden in the back of the store is terrible 0 stars for its braiding services, shockingly bad (manager very unprofessional).

Ordered many times off here but never again!Orders have been placed but not sent out. They ignore your calls

Cashier is for sure a racist. Keeping a close eye on me despite wearing clothes that couldn't even pin me as somehow stealingOver priced, mum came here for mousse and was just soap and water, went back and they gave her refund, bought a new one online.

Great selection of products and great price and lots of offer's good quality...