Best Western Chilworth Manor Hotel - managed by Legacy Hotels and Resorts

Our room was cold overnight. Phoned the reception desk and had no reply at all it just rang and rang. When our party finished, we were told the bar by reception would be open. 9 of us sat by the fire talking for well over an hour and not a single barman or woman bothered to show up. Overall, it was a poor customer experience.

A lovely hotel. Set in a historic house with beautiful gardens to walk in and stunning views. Rooms are clean and comfortable, the interior decoration in the old house is stunning with oak panelling and a large open fire. The restaurant is lovely, great food and generous breakfast. Location spot on for Southampton and surrounding Hampshire attractions. I have stayed here regularly on business trips and love it. Having stayed in many other hotels in the surrounding areas, as far as quality vs. cost, this is great and well worth the visit.

Set in a lovely quiet location and not to far from cruise terminals about a 15min drive. Comfy bed, but was put on top floor so room was hot but there was a fan in room no lift luckily only a small case. Only enough milk to make 1 drink each asked for milk at bar got none so had to fetch fresh in a cup for us. Shower flooded bathroom reception just said oh that was reported and done the other day! There was a wedding on but no noise in main bar or room but the service was atrocious only one poor bar person run ragged just to many guests ordering food and drink for 1 person. Thank goodness we'd booked a meal nearby. Breakfast was good but again we were asked if we wanted a pot of tea, we'd nearly finished our breakfast when it arrived. The waiting in staff were freindly enough but busy.

Extremely RUDE check-in staff!!! We had checked-in online and was asked the arrival time which I gave as 11am and was surprised the options were so early. On arrival, I was informed check-in was from 3pm! I highlighted that we had checked in online and was given the option of 11am to which I was abruptly informed You can check-in early and will cost you £25.00"the website didn't mention a huge surcharge if we wanted to check-in early! I asked were the rooms ready and the 2 check-in ladies looked at each other and started mouthing something and 1 started to call housekeeping then hung up and exclaimed NO!

Great location, if you don't hide the quiet. Dinner was fantastic, breakfast was great. the Wait staff were really friendly and helpful. The bar tender could use a little (may a bit more than a little) more training, but was friendly. Pool needs a definite uplift, and the room while very nice was quite small. But will definitely go back if we are in the area again.,

We had a pleasant stay at Chilworth Manor. Rooms were acceptable but not outstanding. Gardens had probably looked stunning in former times but there were large areas where brambles had taken over and took the shine off the experience. Much of the garden furniture had see better days and could do with maintenance or replacementStaff were very helpful and polite - especially the reception team. We got a cheery hello from the housekeeping team every morning.Food standard was OK but over priced. Ditto for drinks from the bar.

Let’s start with a question – why is this hotel, not a four or five-star hotel?As a reviewer, I recently had the pleasure of staying at the Best Western Chilworth Manor Hotel, and I must say, my experience was outstanding from the moment I walked through the doors. The friendly receptionists warmly welcomed me, and the check-in process was quick and efficient. One of the standout features of this hotel is the convenience of online check-in, which allows guests to save time by filling out necessary information ahead of their arrival.Upon entering the lounge, I was immediately struck by the grandeur of the old manor house. The open fire in the centre of the room created a cosy and inviting atmosphere, perfect for relaxing with a drink or enjoying a good book. The ample seating arrangements, including the provision of quieter areas in adjoining rooms, ensured that there was always a comfortable spot to unwind after a long day.Speaking of drinks, the bar at Best Western Chilworth Manor Hotel certainly did not disappoint. The prices were reasonable, and the selection of drinks was extensive. Whether you are a wine connoisseur, a cocktail enthusiast, or a beer aficionado, there is something for everyone. I particularly enjoyed the attention to detail given to the presentation of the drinks, with each one being expertly crafted.Moving on to the room, I had the pleasure of staying in room number 3. The layout was spacious and clean, with a double bed positioned against one wall. The two large windows offered breathtaking views of the extensive grounds and let in plenty of natural light, creating a bright and airy atmosphere. The bathroom was also ample in size, featuring both a shower and a bath. I must commend the housekeeping staff on their exceptional attention to cleanliness.While the overall experience in the room was superb, there were a few minor issues worth noting. The television provided was on the smaller side and could benefit from an upgrade. Additionally, the lighting near the table and chairs was insufficient for reading or working. These minor shortcomings, however, did not detract significantly from the overall experience.The breakfast experience at Best Western Chilworth Manor Hotel was a delight. The buffet style allowed guests to choose from a variety of well-prepared hot food items, catering to different preferences and dietary requirements. The availability of continental breakfast items was also appreciated, and I was particularly impressed by the presence of two coffee machines and one fresh juice machine, ensuring that guests could enjoy a wide range of beverages to start their day on the right foot.Finally, I had the opportunity to visit The Club, the hotel's spa located a short walk away. The amenities provided were impressive, including a sauna, steam room, large swimming pool, hot tub, and gym. I was delighted to discover that usage of The Club facilities is complimentary for hotel guests. This added value is a true testament to the commitment of Best Western Chilworth Manor Hotel to providing an exceptional experience for their guests.In conclusion, my stay at Best Western Chilworth Manor Hotel was nothing short of remarkable. From the friendly reception and quick check-in process to the cosy lounge with its open fire, the hotel exudes warmth and hospitality. The well-appointed room, with its breathtaking views and ample bathroom, was a pleasure to stay in. The breakfast offered a variety of delicious options, and the availability of The Club facilities added a touch of luxury to the overall experience. While there were a few minor issues, they did not significantly impact the overall enjoyment of my stay. I highly recommend Best Western Chilworth Manor Hotel to anyone seeking a comfortable and memorable stay in a beautiful setting.Answer to the question - on two of the morning the breakfast restaurant resembled a tradesman cafeteria with different uniforms and logos and dress some covered in paint and other building grime.

The hotel is quite nice with good leisure facilities. The breakfast is standard across Best Westerns. The service at the bar and at breakfast in the morning is what really stands out for me at this location. There is a gentleman working in the mornings called Socrates. He is so attentive, sharp and his memory is impeccable. He's friendly, welcoming and I just have to give him a shout out for being excellent in the hospitality industry. I've stayed 3 times at this hotel and he knows what I want for breakfast and encourages me to eat healthier options. He's a hospitality hero and many could take a leaf out of his book!

My husband and myself have just enjoyed a two night stay at the hotel where we were greeted by very friendly and attentive staff. Unfortunately the weather wasn't particularly good so we couldn't explore their extensive and beautiful grounds. Our breakfast was good and the choice wide. It will be a birthday visit to remember with joy.

This was our first time to stay at Chilworth Manor, we stayed for one night, the young lady on reception was polite. friendly and helpful. The room was very clean and tidy, bed was comfy for a good night's sleep, bathroom was clean with fluffy white towels, lovely grounds to walk around.Would definitely stay here again when in the area.