St Bartholomew's Hospital

For cardiology this may be the best in the country. I've been going to GUCH (Grown-Up Congenital Heart: Those born with issues) for 5yrs: Both the cardiology and pacemaker side. Thus far it has been a mix of check-ups, a few tests and a pacemaker device change. At every stage they are all 5 stars: doctors, nurses, reception/admin: Professional, knowledgeable, kind and caring.From the first day I was amazed at their service. They are incredibly well-organised. For example, there are phone-in numbers in case of questions or emergencies, where we can speak to specialist nurses, who frankly understand cardiology better than the average GP. Several times I've had to put in calls to them - they respond promptly, according to need and always manage to answer questions/find answers and put my mind at rest/give advice. Thank you so much for everything.

Do yourself a favour and do not book yourself here for the pain management clinic. You’ll receive little, to no care whatsoever. My mother was under them for 6 years, no MRI, no procedure, no plan, no medication review. Received 4 appointments, with no treatment plan. Each time, the doctor had to consult with his seniors and ask us to come in again. They cancelled 3 of my mother’s appointments and received no rescheduled appointment at the end. They would not answer my calls, nor reply to my emails. My mother’s GP had no luck either, at the end we were referred elsewhere and since my mother has received proper medical attention.

I want to say a big thank you to the medical and nursing staff, the doctors and those who were close to me during my hospitalization. Excellent and professional care. we wish that no one needs this kind of hospitalization, but if you need it, they should have the same as I had with love and care

Recently, I had the unforeseen need to rush to Barts Hospital due to a back injury. The experience, from start to finish, was nothing short of remarkable, highlighting the incredible value and importance of the NHS.From the moment I arrived, the efficiency and compassion of the staff were evident. Despite what I can only imagine was a hectic day, they ensured I was comfortable and attended to promptly. The medical team was not only highly skilled but also empathetic, providing reassurance and clear explanations at every step of my treatment.The care I received at Barts Hospital was top-notch. The expertise of the doctors, nurses, and support staff in managing my back injury was impressive. They worked tirelessly to ensure my pain was managed and that I understood the treatment plan. Their dedication to patient care was evident in every interaction.Moreover, this experience has reinforced my belief in the necessity of protecting and adequately funding the NHS. The level of care and support provided by Barts Hospital is a testament to the quality and dedication within the NHS.I am immensely grateful to all the staff for their exceptional care and kindness. It's a vivid reminder of why the NHS is a treasured institution, deserving of our support and investment to ensure its continuity for future generations.

The medical people are lovely. If it were only about them I’d give it a 5**. Dan and his colleague were so great with my dad from nuclear medicine. Such lovely kind people.Unfortunately that’s where to good ends.We got to at Bart’s and had some breakfast. I asked for a bacon sw on brown bread this was impossible and ended up with two slices of bacon thrown on top. Then asked for two breakfasts.I told the person I had also got three hot drinks two coffees and a tea.I then paid asking her for some ketchup and butter which she slid quite abruptly across the counter. Then whilst we were eating she came over checking the receipt she told me that she had not taken for the drinks. So I asked her can we eat the breakfast whilst it’s hot. At this point she was much politer than earlier and was very polite when I paid. However need to be like that at all times. Know it’s busy but manners cost nothing.Next issue. Having had to be her for the past two days. The toilets are filthy.The sanitary bins are overflowing with bloody sanitary products spilling out. I’ve been to a number of floors for the different years for my dad. They’re all over flowing that’s so disgusting and in a hospital where cleanliness is essential. The food and drinks are extortionate. Even for a london based place. The coffee is not great very very bitter. Need better roasting beans. I have to say that the experience is only good to the medical and reception staff. All the rest is so very very poor. Who ever put their name to having checked the toilets and saying there clean should be dismissed. As honesty should always be policy especially when dealing with members of the public.

I have been to this hospital to visit a friend of mine who was admitted there for couple of days. During my visit I discovered that this hospital is truly exceptional! From the moment I entered the doors to the reception, I felt welcomed, and completely at ease. I meet the doctor who is in charge and looking after my friend and he has gone above and beyond to be sure that he answered my questions about my friend situation. He assured me that my friend’s health and wellness have been made first priority.All physicians we dealt with were extremely knowledgable and personable. We never were made to wait. And if ever we needed to contact them they were super speedy in responding my inquiries.I wanted to thank all the staff members they were friendly and helpful in every way.The wait times are relatively short.Truly this hospital will be looked after you by such a great team.

Ward C staff from Mr Waller, surgeon to the whole team who looked after me for two weeks after having major surgery. I can’t praise them enough during my stay and the after care. Everyone treated me so attentive just like a best friend. WELL DONE EVERYONE from Peter

I had a heart attack, the doctors at this hospital saved my life. I was treated with kindness and care every step of the way. I am eternally grateful for the work that people at Barts Health do.

My mum had a very bad experience at this hospital. Whilst receiving treatment in the cancer ward, her personal electronic device was stolen by a member of staff. Please be vigilante with your belongings. The trick used by this nurse/cleaner is to say she must have put it in the dirty laundry and conveniently the hospital policy as we found out is not to open closed dirty laundry bags due to contamination. We knew this was a lie, the device is heavy and had headphones attached, my mum left her bed to use the toilet and left the cleaner in her room and when she came back the cleaner and device was gone, there was no way to miss such a heavy device. We reported it to managers and PALS but they were not helpful and said it’s in the laundry according to that nurse/cleaner so we asked to see the damaged device once the laundry was washed but of course never got any evidence. It was so upsetting to know my mum was stuck in a place where someone that is supposed to have empathy and compassion can do something like this, robbing my mum of her main form of entertainment whilst going through gruelling treatment. The member of staff that committed this crime was Eastern European and I found out that there had been reports of this nature previously in the same ward. My poor mum didn’t want to file a police report as she was still in their care and didn’t know the impact it would have on her care as she felt very vulnerable after the incident and wanted to leave as quickly as she could. Doctors were great regarding her actual treatment.

I am so pleased with the care the politeness and real empathy the nurses and doctors had when my father was admitted for pacemaker surgery. I want to shout to nurse Cynthia on ward 3A, she is just a beautiful human being.Thank you for being so kind and positive me in my dark hour. Also to Drs that did the whole thing wasting no time. The hospital is clean, quiet and welcoming,well done to all staff and doctors in the cardiology, you are doing a great job every second of the day!! Much respect.