Richer Sounds, Preston

Absolutely brilliant customer service and very helpful! Will definitely be returning for any other needs I have!

I have deleted my original comments and resubmitted my post after being contacted by Richer Sounds Customer Services manager, he was very apologetic that I had had a disappointing experience. He told me he had contacted the Preston store to understand what had gone wrong. Both the manager and assistant manager agreed there had been a breakdown in communication from what I had been told on the telephone to when I arrived at the shop to compare and hopefully buy headphones. I was invited to go back and purchase the Bluetooth headphones I had been interested in. The assistant manager James was very helpful and I came away happy with the headphones I wanted. Many thanks to Tom Griffiths and Paddy from customer services and the staff at Richer Sounds Preston shop for handling my complaint in a professional and friendly manner. I will definitely return when I next need quality Hi Fi products.

I bought a soundbar from here at the weekend. The customer service was fantastic. The staff are really passionate about what they sell, and go into great detail about the technology. I was given various different options at different price points, and they didn't try to 'up-sell' me beyond what I wanted to spend.Will shop again!

My dream to buy an amazing hifi to play my collection of Albums,Cds, and singles.Plus a new tv .Came to a staggering halt at this Preston branch of Richer sound. Howie just not interested. Phoned their customer services in Manchester. Leo answered the call and the same attitude was experienced.He insisted Manchester was 4.1 miles from Wigan? Leo put me on hold. Whilst his supervisor phoned the store.I asked to be transferred to a senior manager. No one interested or avaliable.I was trying to buy kit very expensive kit. No one interested In this pottential sale. God help any one who as a problem with faulty equipment.

Bought a TV from the Preston branch, the staff could not have been more helpful. Would recommend Richer Sound every time. Fantastic company, they look after you and not pushy at all.

Knowledgeable staff, LG TV and Soundbar ordered and delivered following day. Staff ready to help over phone if you have any problems. Which I didn't by the way.

Bought a Panasonic Freeview/Blueray player, it was at a good price with quick delivery and delivered with care.

Brilliant services , very knowledgeable. Plus with v.i.p membership you can sometimes get discount but always get 6yrs warranty. Plus membership is free.

Howie recently helped me towards buying a record player for my partner for Christmas and gave me recommendations on speakers to go with it. I went in with a bit of research but he made it so easy and clear. Fantastic service cheers!