The Co-operative Bank - Sunderland

Just been online today and and Chris sorted my problem out in less than three minutes well done and thanks again.

Went in the bank today,I had my mask handy but seen as tho there was nobody in I didn't feel it necessary to wear it? When I approached the counter the lady asked me to put my mask on which I did? I told her to practice what she preaches seen as how she wasn't wearing one and there was a colleague in with her(she was wearing one) she pointed to hers hung over screen then started babbling about not having her 2 jabs? Management need to make it clear if they want customer to wear to protect then maybe staff should do same

Dreadful opening times .4 pm closing and closed Saturday.Will be moving our accounts asp.

Used this branch Monday 22 June 2020 to pay in cheques. No hand sanitising stations or products available which is very poor & a health hazard given its difficult not to touch the counter when you're handing over cheques etc. Sunderland City has recently been a hot-spot of Covid 19 & for a Sunderland City Centre branch not to have adequate sanitising procedures for its customers is terrible. Couldn't wait to get back to car to sanitise my hands!.

Excellent service from the bank as always especially from Jason

Great service friendly staff very helpful

Very very helpful and friendly when you go into bank but are a right nightmare to ring up