Austins

The guest house is in a great location, and had expected basic accommodation from the price, but cleanliness is 1 star. The mugs and spoons were unusable, the bathroom sink hadn't been cleaned from the last guests and was full of hair and dirt and everything in the room was in poor condition.

Very small private room, there is a bit of noise from the outside street but inside the house it was always quiet so sleeping was pleasant. There was a small closet but no hangers, so I couldn't use it. Nowhere else to put clothes except on the back of the chair. Everywhere smelled nice. Personally, too expensive.

Great location and the facilities were good however the apartment I was allocated felt damp. The bedroom was dirty and there was what appeared to be mould on the walls. Just dirty in general in that room.As I was getting over a cold I decided not to stay the two nights and booked a much better place which turned out to be £20 more.It’s not often I complain but I advised customer service that I wasn’t staying and the reasons why, they were both great but the owner just over a week later refused to provide a refund due to their cancellation policy despite the issues.Be weary booking this place, very mixed reviews very hit and miss.Customer service very poor by the Manager. The photos on the site I booked from didn’t overly represent what was found.Hopefully they learn from the feedback, I won’t be trying there again. Wasted money, very disappointing!

Was looking for a budget friendly accommodation near the center of Cardiff, and found Austin’s. The location is great but the rooms are absolutely disgusting. There is mold EVERYWHERE. It’s unreal. Honestly for you health you’re probably better off paying extra to stay somewhere a bit nicer.The two stars is for the immediate action of the team who were able to move me. I appreciated their swift movement in this situation.

I couldn't find a kitchenette which was what I read before booking. Finding the main entrance was a nightmare. Not very easy to find but great location

Someone broke into my room. It is an unsafe place to stay.Liked · I felt totally unsafe. No CCTV anywhere on the property and No bolt lock on door only a pin code. Someone went into my room without my permission during the day. Staff were unresponsive and it resulted in me moving to alternative accommodation. It has black mold everywhere, my room smelt of ciggerettes and it was very dirty. I was not refunded even though I did not stay in the room. VERY VERY awful experience.They had no record about what staff had been in and out of the property. They had no security. The property is on an unsafe street with homelessness and is next to what seems to be a half-way house. I can not express enough how terrible my experience was.Disliked · It was awful. Do not stay here unless you would sleep on the streets. It is that unsafe. It is a disaster waiting to happen and I did not stick around to be victim to such a place.I later received an email to say no staff had been in my room. Which means there was unauthorised access to my room that day, nothing was taken because all I left was a few items of clothing and toiletries.I had pulled my chair right up to the door before leaving. So you can only open the door by 1 foot and would need to wiggle your hand in to push the chair out of the way. However, upon my return the chair was out of the way of the door by about a meter. This is how I knew someone had been in my room.Anyway I write this review as a warning that you shouldn't stay at this property.

The worst room i have ever stayed in. The smell was so bad and mould everywhere even for the price i wouldn't stay here was meant to stay for 4 night only stayed for 2 and stayed somewhere else not worth the money at all

The rooms were dirty and dusty. One of our rooms was with a private bathroom but this one was really outdated and unfortunately full of mold and old soapstains. The edges of the windows were also moldy. Stains in the carpet. Also there was no service at all, nobody came to collect or replace the towels, the building was all out of toilet paper after the first day and one of the toilets was clogged with diarhea. On a positive note, the location is amazing, right next to the sophia gardens and the Cardiff city center. Only the windows are all single glass so all the noise that comes from the city center and people that walk by might keep you up at night as you hear every step they take as if they were right next to your bed. Also one of our rooms didn't lock properly which gave a pretty unsafe feeling given the amount of rooms and people walking by. We were quite disappointed and would probably not come here again.

We stayed here July 4th to see a concert great location room was spotless bed was comfy couldn't ask for more would definitely stay again

My room and bathroom were clean and tidy. Location was good. Communication was good. Price was good.My only issue was that it was loud. Every foot step from above, shower from another room, person talking next door, I could hear. I even had earplugs, noted that those people staying at the same time must have been elephants as the night before wasn't as loud but a light sleeper may have trouble. I'm not sure the property managers can really do much about it. They're old houses. It was still clean and tidy and that's the main thing.