Starbucks Coffee
720 Reviews
$$$$
- Friday6 AM–8:30 PM
- Saturday7 AM–8:30 PM
- Sunday7 AM–7:30 PM
- Monday6 AM–8:30 PM
- Tuesday6 AM–8:30 PM
- Wednesday6 AM–8:30 PM
- Thursday6 AM–8:30 PM
About the Business
Homepage | Starbucks |
Contacts
Website
Call Us
+441452302631
Unit 5, Gloucester Retail Park, Eastern Ave, Gloucester GL4 3BY
Hours
- Friday6 AM–8:30 PM
- Saturday7 AM–8:30 PM
- Sunday7 AM–7:30 PM
- Monday6 AM–8:30 PM
- Tuesday6 AM–8:30 PM
- Wednesday6 AM–8:30 PM
- Thursday6 AM–8:30 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Transgender safe space
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Wi-Fi
- Dine-in
- Takeaway
- Coffee
- Breakfast
- Dessert
- Seating
- Toilets
- Groups
- Accepts reservations
- Good for kids
- High chairs
- Lunch
- Casual
- Great tea selection
- Brunch
- Outdoor seating
- No-contact delivery
- Parking
- Free parking lot
- Drive-through
Recommended Reviews
Craig Cochran
09.03.2024
Starbucks Coffee
From the drive through initial interaction to the order being placed in my hand the service here was outstanding. They were super friendly and eager to please. I have experienced many customer service being poor from other places but the staff at the Eastern Avenue Gloucester branch are truly what good customer service is about. I can't praise them enough.
Christine Smith
15.02.2024
Starbucks Coffee
Came here this evening to get a drink a treat for ourselves and our son. While the food and drink were of good quality the service and state of the place was not. Three members of staff on shift and place was hardly busy but nearly every table was covered in rubbish and dirty crockery we actually had to clear a table to sit at.While waiting for our drinks and cakes one assistant was making the hot drinks and just dumping them on the side without calling out names etc. Also saw her checking her phone. Our drinks finally arrived but no cakes. When I reminded the girl serving she stated I know" and then went and got them. If you know why the hell didn't you bring them over before starting someone else's drinks?Terrible service and disgusting attitude and the cleanliness was shocking."
Ryan Swift
11.02.2024
Starbucks Coffee
Ordered a drink and was waiting for 20 minutes, while other people behind me got their drinks fine so my friend asked where my drink was, turns out it was left on the side for the whole 20 minutes, they had to be reminded that I ordered a drink. The lady on the cashier was really friendly though but other than that the service was awful
Emma G
06.02.2024
Starbucks Coffee
Good evening. Just wanted to message and pass on my absolute joke of an experience at your store today . Order placed at 15.49 for 2 cold drinks After being told multiple excuses , my children finally got their drinks at 16.12 pm baring in mind i was Stood waiting for all to see . Also Being told that the electric on the back wall wasn't working so there for that was the wait for the frappacinos , but the customers who was served after me all walked out with theirs - 3 being frapaccinos may I add . And that the server should have passed the ticket to the barrista, not to me - not my issue. Offered 2 free stamps on a loyalty card / cake on the house. Although I appreciate the offer , I would not be stepping foot inside of this starbucks again . Also, the 3 customers in front of me all had issues with their orders, too. Not sure how difficult it was to make 2 cold drinks , but thought 23 minutes was a bit much. Whilst watching people after me leave with their orders to be told the electric wasnt working hence the wait ,baring in mind I had my children with me i think is a great example of shocking service. Wouldn't recommend and actually really disappointed in the service and establishment . The team members I spoke to individually were fine to a degree , but it seemed alot of staff looking busy rather than actually being productive. It was not busy so not really sure how it all went wrong. Although not a problem in the big world , for a paying customer I think its disgusting and won't be returning . Maybe take this as constructive criticism so in future customers aren't fed lies and stood waiting watching most staff not really have a clue what they are doing . I went to starbucks as a treat for my children , but honestly should have gone to Costa as better service and I could have been in and out in 5 minutes. I never leave negative reviews but honestly the lack of service and literally no one knowing what is going on , I feel this particular starbucks really needs some leadership training and structure.
Nobody No one
11.01.2024
Starbucks Coffee
It's ok...clean and staff are OK. Food is typical of a major coffee chain, bit samey and boring. Plenty of parking. Quite slow but coffee is nice.
Lacy Moore
10.01.2024
Starbucks Coffee
Came here around two today with my partner and two kids. And what lovely service we had. A small girl with brown hair served us at the till, brilliant with me and my kids. Smiling the whole way through our order, as soon as we were handed our drinks, she hurried over to give us our cakes too! And not long after was in cafe cleaning tables and still smiling! The coffee was immaculate and our lemon loaf cake was lovely and moist.
Shalini Lokesh Gowda
31.12.2023
Starbucks Coffee
I bought tall hot chocolate and the cup was only quarter filled with hot chocolate and the rest of it was foam. Really unhappy with the quality and quantity. Also the place was so noisy
Philippa Taylor
29.12.2023
Starbucks Coffee
I have given this store 5 stars this afternoon, 25/11/23 , they are purely for the lovely volunteer Bev. The serving staff this afternoon are sour faced and moody. Bev always has a smile and a nice word for everyone, no matter how the other staff treat her. She saves them a lot of time with the work she does. I feel that Bev needs some recognition for all she does as a volunteer.
Carla Laugh A lot
22.12.2023
Starbucks Coffee
Honestly some of the most miserable staff I’ve ever encountered. A smile wouldn’t go a miss! Service is also incredibly slow. I’m pretty sure this isn’t how Starbucks train there staff to be…..
Jimmy Taylor Cardoso
17.12.2023
Starbucks Coffee
The team members, Jay, Cham, Hector, and Conner, consistently demonstrate exceptional speed and provide excellent customer service. Additionally, there is a dedicated lady who assists with cleaning, displaying great care and helpfulness towards customers. I frequently visit this establishment for prompt service and enjoy their delicious food and comforting beverages. I highly recommend this place as they offer a wide variety of food and drinks, and their staff is more than willing to provide recommendations upon request.
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Unit 5, Gloucester Retail Park, Eastern Ave, Gloucester GL4 3BY
Starbucks Coffee