O2 Shop Liverpool - New Mersey

I had a very good experience here. Found a very reasonably priced Samsung phone, no sales pressure. A big thanks to Scott who was incredibly helpful and patient, transferring all my info from old phone to my new one. A big relief not to have to do this myself.

Unfortunately, the O2 shop was a useless as O2 itself. We cancelled our contract with O2 and were not told of any outstanding bill to pay, we then received a final demand for the bill that included threats of debt collectors and court, we tried to contact O2 through thier online chat and customer services/telephone but as we no longer had the phone number which they insisted was needed for contact, we hoped the O2 wild be able to help, they said we needed to call to thier customer services which we had already done but we thought maybe it's a special direct number not the one we had already called and waited over half hour, it wasn't and we sat in the shop waiting for someone to answer for over 1hr, when they finally answered, that was ridiculous, three different agents, three different pass codes to verify it was us, then the final demand went from over £30 to £7. While in the O2 shop we heard another customer asking if they could help them with a bill and were told to call customer services, that's thier answer to everything!!We will never use O2 again. The shop, the online and customer services, all very poor it's like they just want your money!!

I was kindly assisted by the manager. Ryan I think. He helped me review all of my current contracts with 02 including working out how much I currently spend and to assist me in understanding where I might be able to save money. I was also looking for a broadband deal and he was able to quickly and efficiently find me a deal that matched my needs. What was really impressive is that whilst it was a little busy, I still felt like the only customer in the shop.

5 stars for Abbie, who has gone above & beyond for me & sorting my new contract out, after many bumps along the way. Abbie has been professional, helpful & I am so appreciative of all her help. Thank you Abbie !!

Paul who works here was super lovely and quick to fix the problem ! What a superstar

Popped in today hoping the guys called help me. Sophie was excellent sorting out my 02 bill and reinstated the existing contract.excellent job . Thank You

Great customer service. Popped in to sort an older person's phone out, he having sim problem. Quickly resolved no fuss. Great advert for phone provider.

After taking more than two weeks to transport my number over my phone still insists it’s number is the temporary one. It won’t send sms messages because of this. I went to the New Mersey shop tonight at 18.25, the doors were closed and staff member shouting sorry they were closed. It’s usually 20.00 and the website says 20.00 midweek.

Been twice now to upgrade my phone and left twice unhappy with the service