Hilton Manchester Deansgate

I loved staying here! The room had the most incredible views and all of the staff were so friendly and welcoming - nothing was too much trouble. Sofia was amazing at check-in and so informative. She really is an asset to the Hilton Deansgate!

Attended a corporate event at the hotel. The decorations are beautiful, created a lovely atmosphere. Staff are polite and efficient. The food presentation was beautifully done and tasty. Had a lovely evening.

I stayed at this hotel for 2 nights during 6-8/10/2023 for my business trip. Expect to stay from 5/10 night but my flight from Bangkok to London was delayed and could not connect with the flight London-Manchester in time. I arrived the hotel on 6/10/23 early morning as there was only one flight from London on that day at 6.45 am. And I found out that my booking at the hotel was cancelled due to no shown record on 5/10 night. As such the room class that I have booked will only be available at 4.00pm on that day. But Miss Artemis Passalidou, the Duty Manager on that morning was very kind and helpful to offer me the other room category and allow me to check in to my room in that morning. She is also very kind to offer me the breakfast for that morning though I didn't check in and pay on 5/10. I am very impressed with the warm hospitality and immense generosity that she offered to me. Especially this is my first time to stay here and I am just as new member of Hilton Honor. I will always come back to stay in Hilton Manchester Deansgate in the future if I have to come back to Manchester again. I will also have business trip to Singapore during next week, so I decided to book my stay at Hilton and see if I would receive the same Hilton Hospitality from the hotel. :)

I met an old friend there for coffee and a catch up. Had a small plate" (which was excellent) in the bar by the lobby. Staff were pleasant and attentive but not intrusive."

Just had drinks with the family and everyone thoroughly enjoyed the couple of hours in there. Even on a night the view is incredible. The cocktails change with the season or occasion ie Halloween, and are very enjoyable. Table service was friendly and helpful. Overall a nice treat and pleasantly pleased with the prices of drinks as not much difference from other venues in Manchester.

Check in was very basic, no information provided about breakfast.. where and when it is served. No information about the facilities the hotel provides. Most of the check in time was aimed at trying to sell me a room upgrade which I didn't appreciate. Only 2 out of the 3 lifts were working which wasn't enough for such a busy hotel so a lot of time was spent waiting for a lift. The room was very basic, rubbish tap in the bathroom, poor lightning in the whole room which is no good when you're trying to do your makeup for an event. One bulb flashing on and off constantly in the bathroom. The air conditioning hardly worked in the room and in the function room on the first floor with the weather being a humid 29 degrees! Breakfast was good but I didn't appreciate the lady going around telling everyone that breakfast finished at 11! Having paid so much for a room and with it being a Hilton I expected way more out of the whole experience. Don't think I'll be staying here again, I've had much better experiences staying in a cheap hotel. Very disappointed.

One of nicest hotels I've stayed in. Pool was good... not a good place though to watch Sports, they prioritise Fine Dining... but plenty of pubs nearby...

Wonderful staff, always very welcoming, they know you and what you like which is a great quality in customer service. From Daria and the ladies in the reception to Emma & Tony (concierge service), not to forget the management, it’s a great team!Many thanks and see you soon!

If you have plans to go out in city centre it is perfect location. That being said pretty much everything else about the hotel was awful. Stayed in plenty hotels all over the world and never received such bad service. Room was awful and nothing like pictures. Called to upgrade over 10 times prior to arrival and was left on hold every time. Was told at check in there was nothing they could do. Room service was average at best and got charged almost £20 simply for ordering. £100 deposit that was never mentioned prior to booking. I also got charged as I was an “out of city” guest.