Harbour Hotel Bristol

Went there on a official get together. Staffs were great, location was great, alcohol was great. Had Lunch and dinner. Reasonable quality sandwich and cake slices. For lunch we were offered Rice and some tasteless curry (veg and non-veg both) and salad prepared by primary school kids (randomly sliced cucumber, onion with some random cheese). Vegetarian dinner had some roasted overcooked food. Food prepared without washing properly. Every bite of carrots and Kale, had sands in it. Really disappointed with food. This is why 3* from me.

The best hotel in Bristol by far. The rooms are very modern and the interior design of the whole hotel is unique and beautiful. They have a bar downstairs which is also stunning and great if you want to take photos. The beds are big and comfy and the staff are always welcoming. The spa is lovely. I have been a few times and will definitely be returning.

Stayed there recently with work colleagues for a work retreat. Had to leave a review. The reception staff are exceptional. SO FRIENDLY and so helpful. The restaurant staff are also super friendly. I hope the staff are paid well, because they really outdo themselves. The breakfast has a nice variety. The rooms were nicely decorated. I would highly recommend this hotel and would be happy to stay again!!!

Here for a large meeting during the day, approximately 200 people.Not enough hot drinks in the morning before the session.They made everyone queue in a single line for food at lunch when it would have been easy to split the table at the back into two and have two lines around the outside of the room.By the time the back 30 people in the queue got to the front there was no food left.They eventually brought out some more (it seemed very much like it had to be prepared), and even after having an hour for lunch, they pushed our schedule back by >30 minutes.I gave up and assumed the schedule was going to be adhered to and went to Tesco for a meal deal rather than wait in hope.I don’t have many hopes for the evening meal at this point.More availability of food and drinks and making two lines for 200 people to get to the food table would fix this. I hope they implement it.

This hotel is located in Bristol city centre, in the historic old town quarter. We came for a spa package with afternoon tea, and were pleased with what we got. The spa itself is small, but pleasant. There's a small swimming pool, jacuzzi, steam room, and sauna. The capacity of the spa without it feeling congested is probably 10-15 people. We also had a massage, which we felt was a bit too gentle (despite asking for the firmest setting) but still very nice. The afternoon tea was excellent, with a great selection of sweet treats, and the scones especially were delicious. The restaurant area is lovely, with high ceilings and lots of light. Staff were attentive and polite.

Great location and the building is amazing from outside. However my room was simply terrible: on the ground floor, next to the bar so extremely loud plus with the ventilation system at maximum intensity the whole time. The room was also very small and it was not possible to even open the window.

10 stars if I could! Every staff member was bright and welcoming, very happy to help us and create some conversation, but we'd like to give a special mention to Mia who was on the lobby reception on the evening of 28th Sept. She called my phone that night to check we were still planning on arriving (we had a late flight) and from the moment I answered the call I was met with a smiley and warm tone of voice from the lovely Mia, which made a fantastic first impression - once off the call I turn to my husband and said well that was a lovely greeting and way to start our stay! Then when we checked in after we went the wrong way into the bar rather than to the reception lobby (I'd suggest a 'top tip' email prior to arrival to mention of the two entrances and which one is advisable for hotel check in) so the staff member form the Gold Bar kindly walked us from the bar to the reception who was also very upbeat and helpful, and then we were greeted by Mia who instructed herself as the lady who had spoken to me on the phone. She maintained her great customer service and came across very genuine, giving us big congrats on our recent wedding and sharing the amazing news of an upgrade. We felt like we were treated so warmly and also luxuriously without it being impersonal. As tired as we were, we had to have a drink in the dtunning Gold Bar and were not disappointed, plus my partner was very impressed with the Bar Menu, he was loving the options given. I myself very much enjoyed the twisted Dark n Stormy with the in house made lime cordial. All in all, we said our stay was absolutely perfect, and we don't use that word lightly! My partner works in a pub hotel, and I run a jewellers and we both have (quite ridiculously) high standards, and the team met every one of them. Mia herself deserves the special mention, I would recruit her in a heart beat if her customer service, rapport and phone manners is anything to go by - thank you! We are already looking for an occasion to come back to Bristol Harbour hotel again, and if not in the coming months then our wedding anniversary next year will definitely be spent at the hotel.Praise, praise and more praise to each of you, and to the training/recruitment/supporting management as you've got some absolute gems working there.

Went for a Christmas party. Food was really good. It's quite newly done up, and to a high standard. The staff were busy but attentive.

I recently stayed here for three nights for my wedding and had a fantastic time.Food – brilliant, not only the wedding breakfast but all other food we had whilst at the hotel. Good quality, well cooked and some of the best food we’ve had for a long time.Service – everyone we interacted with were very professional and lovely. The staff working/running our wedding were amazing. Reception, housekeeping, spa and restaurant staff really helpful and friendly. Reception even put a card and some chocolates in our room for our wedding. Can’t fault the service we received at all.Room – we stayed in one of the Junior Suites, which overlooked St Nicholas Market building. The room was lovely and bright, nice big and comfy bed, twins pushed together, but I didn’t realise that initially. I got ready at the hotel for my wedding and we had 9 people in the room, there was enough space for all without getting to on top of each other.Spa – considering the space available for the spa, it’s well laid out and a lot bigger than I thought it would be. Hot tub, cooler pool, steam room, sauna and an area to sit and relax. You do need to book in advance and it’s 1-hour slots. This can seem limiting but as it is a small space you couldn’t and wouldn’t want lots of people in there in any one time.Wedding itself – this was perfect, everything ran to time, event staff were fab and nothing was too much trouble for them, everything set up as we wanted and honestly it was exactly the wedding we wanted.We certainly will be back again to visit/stay at the Harbour Hotel.A few mentions based on reading some other reviews.- The hotel is situated in a Grade II listed building which usedto be bank, so yes, they’ve had to fit the facilities into an existing space so it is a bit rabbit warren like at times and the lifts are quite small.Saying that the lift the other side of the restaurant is a lot bigger than the smaller lift around by reception.- In terms of noise, the hotel is situated in one of the busiest areas of central Bristol, there’s clubs/bars/the market, so there is going to be noise which the hotel can’t do anything about. On the Friday night when I stayed, it was noisy and people out until very early AM. Saturday & Sunday night though, hardly any noise.

Nice hotel, lovely atmosphere and location. My wife was Disappointed with the facial at the spa. I paid a lot of money and when the mask was left on her face, she was left in the room for 15 minutes on her own. When a mask is part of an expensive facial, a head or neck massage is standard practise to fill this time.Thank you