Champion Vets - Grangemouth

They'll recommend treatment that isn't needed, will overcharge you, won't tell you the charges in advance and don't follow consumer laws. When you query it, they'll try make out like you're abusing and don't care for your pet.They also charge a dispensation fee per medication rather than per prescription but will make sure to only give you 1 weeks medication at a time so they can charge you many more dispensation fees than if they just gave several weeks medication in one. Also charge a new consultation fee each visit despite the fact its a follow up appointment and no consultation has taken place on subsequent visits.Their vets also bad mouth their clients to the reception staff when they think they can't be heard (shocking behaviour for any type of company, let alone one in a small town where clients are likely to know one another - just as I knew the clients I heard them talking about).One of the most unprofessional companies I've ever had the displeasure of dealing with.

Excellent caring vets really care about the animals. Reception always friendly..

The staff were brilliant and gave great advice and information. The puppies loved them.

Very good. Quick and stress free for the dog. Good treatment and option to get a prescription only (cheaper to get meds online).

Been there 10 years never had a problem had to get dog put to sleep staff were compassionate and understanding gave us time with him xxxxx

Never had much to do with the vets except annual checkups but then my dog had to get knee surgery. The service we recieved was amazing, especially as my dog is scared reactive, could not have had better service, now I have a happy wee pain free doggy

Always an issue.They told us our dog had hip displacement. I advised that I didn't agree but as a dog owner, I thought I better listen to advice. However, during the preop, they found no evidence. Wasted a claim on insurance and money.Never told the healthy pet club that we renewed our subscription when we paid the Vet directly. The vet was lovely but after leaving got a rude call from the receptionist asking for payment. I asked why and was advised the pet club expired. It's not the responsibility of the Vet to tell me. I agree but since they didn't tell the Pet Club I paid they couldn't either.The receptionist staff are so unhelpful. You turn up with your dog and they normally ignore the dog. The Vets keep changing. I dealt with a manager who is no longer available only 2 months ago.Terrible place

My wee boy cat sadly had to be put down, which in itself is deeply upsetting. That was on a Wednesday, I opted for the little fellow to be cremated and was made aware that the crematorium picked up on a Monday. On Tuesday I found out he was still at the vets, the Crematorium had picked up but the vets hadnt sent my cat. The little fellow should be off at his rest, I was obviously mortified. I really wanted this to be resolved as quickly as possible, and to be fair to Champion they dropped my little chap off at the crematorium on Wednesday a week after his death and as an apology are paying for his cremation. I have to say I wasnt expecting that and I have to thank them for it.

Only used once. The young lady who seen my dog was very polite as we're reception staff. However when asking for help for my dog a few months later and explaining that I was in severe financial hardship to the point I wasn't able to buy food for my self that particular week, they refused to give any advice without payment up front even refusing to suggest anywhere to get help with vet fees. I had explained I would leave a bank card as guarantee of payment or even pay double if the payment could be deferred a short while.In my honest opinion I believe this is the whole mentality of people from Falkirk. No care for anything but themselves and money

Disgusting vet.. they care more for the money rather than duty of care for sick animals.. no help whatsoever.. disgusting attitude, passive and arrogant.. wouldn’t recommend at all! Thieving rotten basterts so they are .. about as useful as a chocolate fire guard, say well clear