Leonardo Royal London St Paul's

Location couldn't be more perfect. It's a busy, central hotel and it's huge, so if you want boutique look elsewhere. We didn't eat here so can't comment on food but the spa is small for such a large hotel, we found it too crowded which was a shame. If that's a primary reason for going then aim for off peak times. Otherwise a perfect base to explore London!

Everything about the hotel was very good! The location in superb! The staff was incredible and super kind. Breakfast buffet was very good since they have an omelette station… one thing that I did notice was that it took time to clear rubbish (room service trays) on the hallways for 2+ days which took away from the over all cleanliness of the hotel.They also have an outstanding terrace overlooking St. Paul’s

Very nice hotel! The location is great. It has a few restaurants, shops, cafes nearby, a tube station and a bus stop is also near. The hotel has a pool, a jacuzzi and two saunas, a gym, a spa, and a bar. Everything was very clean, the breakfast was delicous. The staff are very kind, caring. Loved it!

Gorgeous hotel in the center of London! I had such a spacious room with a comfy bed and nice bathroom products. There’s a nespresso machine and free water and biscuits. The staff were very kind. I loved my stay here.

There's a lot to like about this hotel the rooms are comfortable, the bar area and concierge service helpful and polite.We did find the reception staff, at least the one who checked us in, to be less helpful and border on rude, the only other comment would be the lifts which were slow to your floor, we waited over 5 mins on one occasion for the lift to get to the 6th floor. Its a fairly big hotel and perhaps more lifts would help.Would we book again, probably not.

(See below for post-stay review.)I called this hotel today from 15h10 - 15h15.First I called central reservations wanting to double check they had my reservation which they couldn't do. When I asked them to put me through to the hotel reception they told me I'd have to go through security.. Seeing as they didn't have me as a guest in their hotel I was puzzled as to why I'd need to do that.Next I called the hotel reception directly, and spoke a young lady who couldn't find my reservation either.I told her my reservation was part of a two-day event there so she put me through to their events department who didn't answer their phone after a 10 minute wait.Then I called reception again and they simply hung up on me 3 times.That kind of customer service really doesn't fill one with optimism. Nor does their mindless template responses to other people's negative reviews.Needless to say I'm not looking forward to my stay...I work in luxury travel and spend a lot of time in hotels. Having now stayed there I can say this:- I had room 250 that faced the internal atrium so no view or fresh air except that coming from the noisy AC- room felt a little ‘worn’- pillows were rock hard- rooftop bar that they make much of is not run by the hotel so you can’t just stroll up there. You have to book. Tedious - particularly when they’re also having two events there.- shower was shooting out of the shower head towards the light fixture which made for a stressful shower. No shower gel in shower dispenser. Also there is mould in the shower area see picture below.- the forgotten item menu was nice, not clear if chargeable or not.- the minibar seemed to be locked.- good mid-event coffee and snacks.- breakfast was great, the staff at breakfast and generally really good, nice and professional.Overall, for the price they charge I didn’t think it was good value.

Location is perfect..modern hotel within a smart area of the city. The staff were all very pleasant and kind nothing was a bother. Room size was great and we really enjoyed our stay. Room service pizza and truffle fries were delicious after a long day walking in heat. Pool and spa facilities clean and can be used any time until late evening. Would definitely return.

This hotel is like most in London, smaller than I’m accustomed too. It’s a nice boutique looking hotel in the center of it all. Great location, great staff, but small rooms. I don’t have anything negative to say about this place. If size isn’t an issue, great place to stay! Thanks Abigail for being so accommodating and hospitable!

We stayed at Leonardo's for 5 nights in June. It was an exceptional experience. The location is perfect (central, safe, quiet). The interior is beautiful. The breakfast is excellent (wide variety, great quality). But, the reason we will 100% return is because of the staff. I would give them 10 stars if possible. We interacted with 5 or 6 staff members and every single one was kind, professional, and seemed to genuinely want to help. The manager especially went above and beyond (when an issue arose) to find a solution. I believe we also spoke with 2 staff members named Amer and Francesco? Both were so kind and helpful. We unfortunately had to move to another hotel (to finish out our stay in London) because of last minute travel changes and it was in the same price range and also well located but the experience with the staff was night and day in comparison with Leonardo hotel. You really get the sense that they (Leonardo) is prioritizing providing an exceptional experience.

Lovely hotel. Room spacious and clean. Breakfast room very nice indeed. Bar rather soul-less and staff did not know how to prepare a cocktail properly. Great location for tube and other lovely restaurants and pubs.