TUI Holiday Store

Booked my holiday for me and my wife with Kelsey! Honestly I couldn’t of asked for a better service. She was polite and helped us get everything we wanted in a holiday. Thank you so much Kelsey!

Just booked my holiday with the lovely Fleur. I can not fault her patience with me as I was particular about what I did and did not want. She spent a long time with me searching for different hotels until the perfect holiday was found and booked.thank you

We walked in not knowing what holiday or where we wanted to go, Charlotte completely looked after us so efficiently. She was so thorough, knowledgeable, Experienced and had no hesitation on anything we asked her.We now have a beautiful dream holiday to look forward to next year and we can NOT WAIT! Charlotte reassured us on everything and made us completely comfortable on all of her advice and expertise. Thank you again Charlotte, You are amazing

Kloe ward was a fantastic help. She helped me book my anniversary trip to Barcelona and we had an amazing time. Will definitely be contacting her again to book my next trip! Excellent customer service, very friendly and approachable person.

I have used TUI Bracknell for a number of years and have always been really delighted with the service.I do however want to make a special recommendation for someone looking at booking a Cruise. Both Charlotte and Fleur are absolutely brilliant, super friendly, very knowledgeable and they do exactly what they say they will do. Plus they have always been able to offer me a better price than going directly with the cruise company, which is why I have just booked again with them. So if you are looking at a cruise or have any queries do speak to Charlotte or Fleur they are both fantastic and TUI are extremely lucky to have these two stars.

Have had the pleasure of dealing with a lovely lady Kelsey PatersonTo book a holiday for myself and brothers Kelsey talked me through the process and we are more than happy with the holiday she recommended .Thank you for all your help keep up the good work,will definitely come back soon.Would like to update this reviewWe stayed at Levante club hotel BenidormBooked as adult only. There has been children hereAll inclusive.why do we have to pay for cocktails ice creams,bar snacks, fresh pool towels slush puppy’s and premium drinksAlso says 4 bars only 2 openMost of the entailment is carried out in SpanishIt’s a shame as hotel is very clean and staff are greatI think TUI need to check there information betterThe problems above are not the fault of TUI Bracknell they were 5star

We love this branch. Kelsey was absolutely brilliant in helping us find the right holiday. She was so professional and lovely. Her expertise found us the perfect holiday. Thank you Kelsey!

I can not recommend Kelsey Paterson from the Bracknell branch enough. Massively helped me out when I was struggling to amend a booking I had booked but was facing trouble with amending due to my partner being unable to fly along with escalating an issue which had been ongoing for 7 months which she was able to get resolved within a week. If you need anything sorted relating to your holiday, she is the person to go to. Amazing work!

Kloe ward was a very friendly and helpful. She helped to organize a anniversary holiday for me and my partner. We had a fantastic time thanks to Kloe and her expertise as she had plenty of recommendations and all our bookings through TUI were very well organized . She also helped us sort out any currency exchanges we needed very smoothly.

I would not recommend using Tui, our flight last year was cancelled causing a lot of stress. Our transfers didn’t show up causing further stress and extra money for my family. We had a really long email trail to finally get a credit note and unfortunately not a refund. Tui refused to refund things we paid for that we didn’t receive I.e room upgrade, transfers.Unfortunately the experience has been beyond stressful again and we’ve been miss sold a room type, we’ve tried to upgrade and pay extra but we will be charged for Tui’s mistakes. Every problem seems to be the customers fault and no responsibility is taken also no resolutions are offered. Very disappointing I will not be booking again.