The Ainscow Hotel

Honestly the worst hotel I've ever stayed in UK.Massive hole in the bed frame and mattress missing many of the springs, when I told the lady at reception the next morning she didn't even say sorry for the inconvenience".She was very rude and unhelpful

The room wasn’t clean. There was plenty of glitter in the bathroom probably from the previous guest. There was a smell of dirty wet cloth.I wasn’t able to close the window because the handle was broken. It was a problem because the room was by a major road. I couldn’t really sleep because of that.The bath in the bathroom was very high. I don’t consider myself as disabled and I’d never think to ask for a room for a disabled person but in this case I was almost unable to get into the bath.The bed was very spongy, I could feel every spring.Staff at the reception was nice during checkin but not really informative. I wasn’t told where the restaurant is or how to connect to wifi. When I came back to ask, there was nobody at the reception for longer time. I went out and came back hoping to speak to the staff then but no luck, reception empty again.The phone in my room didn’t work so I couldn’t even speak to anybody about problems in my room.As a plus the room was quite big.

Stayed one night only recently; the room was spacious with a settee and was quite open plan. We were told that the bar was open 24 hours, but when we came back in the evening to get a drink, we were told that they didn't serve alcohol. We had breakfast the following morning, but it appeared that there was no pork on the menu. We have booked for Christmas (not Christmas dinner) so it's going to be interesting.

Had quite a bad experience unfortunately.1st of all the reception staff didn't give much info, e.g: wifi password, and after going up to the room, had to go back again to enquire about it.Unable to call reception from the room phones, always giving busy tone so have to physicall go back down.Was given a room with blacked outwindows, no view, and next to a noisy generator that was producing noisy sounds of varying intenstities, so couldn't sleep.Had to go down to ask for a room changeAfter a member of reception doubting my complaint, he came up to listen for himslef.Then I was told that there is nothing thay they can do, no available rooms and advised that I won't be issued a refund as it is not there fault (not sure whose fault it was, perhaps mine for choosing that hotel!)After being unable to sleep, I advised them that i will have to check out early as I am unable to sleep in that noisy room.They then offered to switch rooms, so had a look at another, on the main road, terribly noisy, so couldnt take it, then they said my only and final option would be another room, which was also noisy but not as much (the windows don't shut properly so noise and breeze comes in as if the windows are open, and felt as if like I was camping on the street)Again they declined to refund, and I had no energy to fight back as so tired from lack of sleep.Finally the bathroom was a mess, shower head broken, so in order to shower, have to hold the showerhead, takes 10 minutes for the water to heat up, toilet seat was broken, and the sink drains very slowly.Needless to say felt unable to complain as was tired, and staff were unhelpful and useless.. so will just had to get on with it, but never again. Hopefully might help others avoid this mess, especially light sleepers and noise sensitivite individuals.

Shocking, the stay was booked through Priceline. The Priceline website outlined what the hotel offered when we arrived, but we didn’t get these amenities. This included fridge and microwave and satellite tv.When we raised this with Reception manager, she stated it’s the fault of Priceline for advertising incorrect information and we have to just accept it.Secondly, after a 4 night stay for over £250, the hotels own website stated daily housekeeping. However this doesn’t happen and in fact is only every three days and you have to ask them to do it.We were left without toilet roll, clean towels and dirty bedding until the last day of our stay along with overflowing bins. We had to ask for everything to be replenished and then, we waited and no one came.Luckily the evening staff are amazing and one of the receptionists in resolving our issues. But this was over 1 hour after we asked and I had to go down and collect everything.The carpets were dirty and did not fit the room, cobwebs and dirty wardrobe, one window said you can’t open, one didn’t shut at all.Consumer rights act stages they must supply all as advertised with ‘reasonable care and skill’Despite raising a complaint it falls on deaf ears.The only saving grace was the amazing breakfast staff and the bar staff. Sadly the bar is now being removed so I would advise you to stay in one of the many other hotels in Manchester.A big thank you to the housekeeping staff, bar staff and the young lady in reception who kindly saved our vacation. You would be an asset to a better tan hotel.

A nice place, with clean rooms in a good location. The only thing that stops this from being a five star review is the heat! The rooms are so hot! The window opens very little and there is no fan in the room. The hotel has its own bar and pizzeria and there is a gated parking area for £14.50.

❌️❌️❌️Avoid❌️❌️❌️Arrived at this hotel started to get my cases out was told by the staff we had to leave the car park as someone had just paid for the spot I was in. However this was a drop off point the staff member wouldn't allow ke to get my cases out he wanted me to go park somewhere else and carry all our stuff over when I told him this was unfair and that it didn't say anything like that on the booking I was told if you don't like it find somewhere else to stay. So we did that and had a lovely night

I stayed here exactly 4 years ago, and it's definitely been updated since then. I also got an unexpected upgrade, which was very welcome. The room was gorgeous and clean. I didn't have breakfast so can't comment on that. I love the fact that unlike most girls, they seem to positively encourage getting food delivered to the front desk by Uber eats etc. The bar is also open very late! The staff couldn't have been friendlier. Will definitely stay again!!

When we booked We did not know that would pay for a windowless room and no room service. The room was not made when we were back to sleep the second night. We were told that they clean the room every three days. I have never heard of such thing. After we complained, we had the room done the last night though. I did not even know that It was legal to have guests in a hotel room with no Windows. The Booking of the room was made a few months ago, so there was plenty of time for the management to organize spaces.