Dunston Hall Hotel, Spa & Golf Resort

I stayed here with a friend as part of the Carefree partnership. It is by far the best hotel I have stayed in in a very long time. The buildings and grounds were super, and the golfers kept us entertained from the Terrace bar.Our classic room was spacious and the lovely staff installed a fridge for us free of charge - many thanks for that.The bar and brasserie were very impressive. We had afternoon tea in the Tea Snug, and eat supper in the Brasserie on the second evening - everything was lovely. The buffet breakfast each morning was well worth getting out of bed for! The staff at all times were friendly and professional - nothing was too much trouble.Many thanks for a memorable stay.

This is a hard one to write, went for a two night break with my husband and son whilst they played golf. I had the joy to experience Norwich one day then the spa the next day. Once we got into our room we were looking for a spoon that had not been left with the tea making facilities. We were shocked to find an open condom out of its packet in one of the drawers ( I don't think or hoping it had not been used) then another drawer contained lots of sweet wrappers and crisps. Went straight to reception. They were very helpful and tried to move us but was told there were no more family rooms. We could have moved to a suite but would have meant our son sleeping on a put up bed. We said not to worry but could this be cleaned asap when housekeeping were back in. We were assured that this would be done and a spoon would be brought to the room. Also told that she would talk to her manager but didn't hear anything from them. Room was cleaned the next day but still the drawers had not been checked and cleaned and still no spoon. I had to go back to reception to ask for the drawers to be cleaned again. Was very apologetic and they were cleaned sometime after. It would have been nice to have had an apology from the manager. When my husband went to check out this morning still no mention of it. Just worried what else are they missing when cleaning the rooms. Other than this we did enjoy our experience, the food was lovely and staff were very friendly. The ladies in the lilac room were very helpful and the massage was amazing. The only downfall to the spa is if you are using it to have a chilled peaceful day. It is used by the hotel guests and can get a little bit busy and noisy.

So convenient for Norwich. Afternoon tea one of best we've ever had.SPA treatment team superb.Pool area a little tired and bit cold, pool side showers were not working. However steam room a definite hit

Stunning views from the outside with lovely long driveway.Once we checked in, we were not shown or given directions as to where our room was.Our room was difficult to find, very poor signage.Room was cold, no robes or slippers.Beds uncomfortable and hard.Dog barking all night in the next room.Breakfast was a greasy fry up, or fruit, yoghurt, melon or tin berries. Had to queue for 20 minutes to get a cup of coffee at the coffee machine.Swimming pool was cold, no fun for the children.Slow staff in the bar area. Didn't know what they were doing, half the time.Spa was a disappointment. I booked a full body massage at The Lilac Room.I could either have hands and arms or neck and shoulders, not both!!!Back included.Essential oils were not used.Absolutely ridiculous.We cut short our stay and checked out earlier.Overall a very disappointing stay.We will not return or recommend.

Staying for 2 nights whilst on a course.The grounds are stunning, and even though the weather has been less that desirable, it hasn't lessened the beauty of this place. The rooms are a good size, with a good shower and lighting / mirrors. The actual hotel section with all the rooms is a bit of a maze, with various offshoots but still lovely.The facilities here, such as the gym and the spa are absolutely brilliant. We've made use of the pool both nights, it's just truly relaxing and perfect for some well-being.We were asked to choose our dinner options for both evenings before the course started. Whilst the food was OK, it could have been a bit better. Breakfast and lunch though have been wonderful. We were having breakfast and lunch in the main restaurant area, but dinner for the delegates was served in a different area. Here I would like to applaud the service we received. A special mention to Kyle Stone. Went truly above and beyond to serve us and help us out with a couple of requests and issues that we had. Absolutely stellar member of staff, and has made our entire dinner experience.Thank you so much.

We had a big group visit of 13 and all of us loved it. They easily catered for us at dinner and the food was nice, also reasonably priced. The hotel itself is one of the best. The golf course was amazing and the rest of the facilities were good too. Make sure you book early to get the best price!

Had a great weekend celebrating the wedding of Mark and Charlotte. Venue & staff were Great. My only comment as a negative would be a constant smell from the drains next to the wedding venue room. Didn't distract us from an awesome wedding.

We just spent two lovely nights at Dunston Hall for our 2nd anniversary. We were apprehensive about returning because we had a magical honeymoon in one of your Manor House suites back in 2021 and it was so perfect we didn’t want to ruin the memory. But this time it was absolutely amazing too! Massive thanks to Sophie on reception for sorting out a room change for me when certain unexpected needs arose. We wanted to comment that all of the staff couldn’t do enough for us and everyone we encountered provided absolutely excellent service without question and tried to make our stay as enjoyable as possible.One thing that wasn’t quite as great as we remembered unfortunately was the food. Such a shame you’ve stopped doing a Sunday carvery! The breakfast tea pots have been replaced by a drinks machine and the hash browns and fries were all triple-cooked to within an inch of their dark brown lives. But nothing could affect our amazing stay. Tears were shed when I got home!!!! We plan to make it a yearly anniversary trip. Thank you everyone!

Not really a 4* hotel but looks it from outside. Breakfast very good catering for all tastes but sadly the food in the terrace room is below standard & overpriced for what is on the plate. Stayed in a terrace room away from the main building for4 nights. Very comfortable bed, good shower & large screen TV. Patio outlook from our room poor. No hotel information booklet in room. No info on how to use room phone to contact reception or alter air con. temperature in room. No rubbish bins in hotel or grounds or ashtrays in outside seating areas (except golf cafe)resulting in many cigarette ends on floor. Restaurant menus remained exactly the same throughout our 4 night stay. I would say this hotel is best suited to 1 or 2 night stays. Swimming pool & gym excellent.

Mixed views here... we booked 2 rooms (family and double). They were in separate wings, which is not the issue. The family room was modern and had all the necessary amenities. But the double was more tired and needed some TLC.We stayed for 2 nights and had dinner both days from the hotel restaurant. The first night was total chaos! Took 2 hours for us to receive the starters and another hour for the main. Emma, who served us, was ever so lovely and we felt for the serving staff. Another table was delivered a burger, but without the burger!! All the dishes we had lacked flavour. We heard the issue was due to some new chefs. They only charged for drinks. The second night dinner was as if we ate in a totally different restaurant. Food was on time and tasty.