Jackson Family Funeral Directors Ltd

After losing my dad suddenly In may, as a family we were heart broken and had no idea where to start when it came to planning a funeral. We read some reviews online and decided Jackson’s funeral home in Upton was the company we would go with. I phoned the Upton branch and mark answered the phone. From that very moment I knew we had made the right decision. Mark has the kindest soul, and genuinely cares for the family’s he's working with. He instantly made myself and my family feel in safe hands. We explained our situation to Mark and that we had no idea where to start and he invited us down the the branch to talk things through. Mark talked in detail through everything, step by step, and explain in great lengths how funerals worked, what order they went in and what our options were. Being only 24 we had no experience or any idea of what to do or expect.Nothing was to much hard work, to much effort, or a stupid question. He helped us with everything we could of asked for, and never laughed or judged us if we asked something which may of been obvious to many but unknown to us.After organising the ‘out line’ to our dads day, mark kept us up to date by phone and on email. He was always there to call if we needed to ask something or add something no matter what time or day. Mark’s wife Jenny led our service and what a remarkable job she did, we met her together as a family & told her about our dad, and our memories.. she created a beautiful peace which she read perfectly to every word. Jenny again was very caring and incredibly kind she made us feel comfortable and help a lot when it came to organising the words to say, when no words can explain the pain of the situation we were in.The team of pallbearers from Jackson’s which carried our dad at the service were the most genuine and caring people we have ever had the pleasure of meeting. Everyone of them were outstanding and professional from start to finish.At the service my grandfathers struggled to walk down to the grave side so Jackson’s offered to take him in the service car so he could still come down the the burial. This again was just another example of there kind hearts and genuine compassion for the family’s they help.From start to finish every team member we met at Jacksons were kind, friendly and caring. Not a single thing was to much trouble or to little. There wasn’t any hassle for money, they weren’t pushy, they weren’t over priced. They were honest, true and very very caring. The prices are explained in detail with no hidden cost and extremely reasonable, we had quotes with bigger main stream company’s and other locals company’s ranging from £6000-£9000 just for the basics. We had everything we wanted, the way we wanted with Jackson’s and still came below basic prices of other competing companies. If you were thinking about organising a service with Jackson’s funeral services I honestly couldn’t recommend them enough, from start to finish there service is exceptional and above outstanding.

Matt and all his colleagues have been professional, incredibly helpful and above all, compassionate, helping me through the process of organising my father's funeral. It isn't a service you think about often but I cannot recommend them highly enough. Thank you to everyone at Jackson Family Funeral Directors. You made my task far easier than I expected and I cannot fault your service in any way. Sincerely James Harris

I chose this funeral directors because from my very first phone call they showed me real integrity and professionalism and guided me through the whole procedure . Thank you for your kindness during a difficult time .

I would highly recommend Jackson Family Funeral Directors - Matt and his team are highly professional, sympathetic and being an independent funeral director they delivered a fantastic personal service. Thank you so much to Matt for making what was a very sad and difficult time for me and my family a whole lot easier to deal with. From the initial meeting to the actual funeral, Matt made the whole process as painless as possible. Thank you again.

I can not express adequately my thanks to Matt Jackson for his care and complete professionalism on the loss of a very dear loved one. Nothing was too much trouble and his sensitivity at such a distressing time was a great comfort. Thank you Matt.

All of the staff have shown enormous kindness and compassion in what has been the most difficult time in our lives. They guided me through the process of cremation and were always on hand to offer support. I cannot thank them enough and would highly recommend them for their professionalism. A huge thank you from Cindy, Fynn and Rowan.

I would just like to thank Matt and his team for helping us through what was a very difficult time. Matt was caring, empathetic and professional when we met with him, nothing was too much trouble. As an independent funeral director I felt the service we received was much more personal. Thank you again.

Matt and his team are kind, caring and professional. He recently helped the family with my Father’s funeral and everything went perfectly, even though we made changes. He made all the amendments and went over and above to make sure my Mum was happy and for a very fair price. I would totally recommend this local independent business and wish them every success for the future. Thank you Matt and team.

Highly recommended. Mark and his team helped us make difficult decisions when our minds were grieving and not able to make them alone. They guided us through this heartbreaking process with ease taking all the pressures away and even helping us to smile again. Their service is second to none. Thank you.

I would like to extend my gratitude to Mark and the team at Jacksons who were extremely friendly and accommodating regarding our slightly different requests for my husband David's send off. On the day they were understanding, compassionate and professional in ensuring all elements came together seamlessly. I would certainly recommend their services.