Pitchcare

GREAT POST SALES SERVICEI purchased a backpack sprayer from them & after 2 times has been faulty, leaking from the back.I asked the replacement, being ready to send it back & they reply that a new one is already on the way & keeping mine as spare part.Compliments to be available & super fast to solve the problems

Great service, and knowledgeable staff

Great service. Had to modify my order, the sales team were very helpfull and made the changes with minimal fuss

Very professional service. Staff are extremely polite and nothing is too much trouble. Good to see old fashioned service at its best. Other businesses would benefit by using Pitchcare values in customer service... Keep up the excellent work...

Experts in their field. This company really knows their stuff. Andrew is always super helpful, and his knowledge is outstanding. The company sells a great range of products at good prices. If you want to deal with the best use Pitchcare.

Bought seed and weed control from here in larger quantities. Really pleased very easy to use website, fair prices and good delivery

100% Confident in this company. Great advice and technical knowledge to make sure you get the quality product you need.

Always communicate well and deliver what was promised. They were extremely good when an issue was raised. solved it very quickly, thus giving my club, confidence to continue as we have for past 10 years.

Customer service wasnt great today. I rang up to place a small order and the guy told me put the phone down so someone else can ring me back?? I explained I haven't got time for that and his response was alright alright" in a very confrontational manner and it turned they didn't have what I wanted and it wouldn't be in stock until the new year.When a customer is on the phone wanting to spend money you would think they would want the order there and then and not try to mess them about."

To your reply:Made the order on Sunday with a 3-5 days delivery, called Tuesday am to inform you that the roads are narrow. I have been told by your employees that it will be delivered that Tuesday am which was surprising to me, then I had to leave the job I was at to make sure I will be there to get the delivery. Waited for 3 hours, the driver text me at 11am that he will deliver between 10am and 12pm. He called to say that he is 20 min away, after 45 min I called your office to see where the drive was and I have been informed by your employees that he turned around. Who is going to pay for the hours I waited to get the deliver that should have been delivered at the end of the week?Then I was told I will be contacted to tell me another day that will be delivered, after a few days I had to call you guys to find out when my order will be delivered.Your employees kept using this excuse like you just wrote in your reply that I haven't informed you about the narrow roads but the driver told me that they had to deliver in the big one because the small one broken down.Why was the order delivered on Tuesday and I was not informed on Monday?Why did the order was not delivered within 3-5 days and was delivered after 10 days.Why did I always had to call to find out information?When the driver turned around on Tuesday am why didn't he called me straight away to let me know?0 stars for communication0 stars for handling the order/deliveryIt felt like they didn't care about my order.The worse company I worked with so far.Definitely looking to take my business somewhere else.