TSB Bank

Not even star ,staff not professional not good enough for that job, I did use pay in machine it's rubbish I put £640 only showing £240 and I can't get back the rest of my money and they never rang me back,useless bank.

Appalling attitude every single time I visit this branch. Machines were being used, a staff member was sitting at the counter twiddling her thumbs. So I decided to go over and get her to pay it in at the counter to save me time, however she Refused to pay cash In because it’s now a policy of TSB that the machine have to be used and she cannot take the cash in unless it’s large amount. What sort of nonsense is this?! TSB has just got worse over the years, one of the main reasons it’s not my main bank. This was the cherry on top!

First time back in the newly refurbished bank at Great Barr. The staff were really friendly and talkative, and it is very spacious. New furniture arriving next Friday, it will be even better. Good luck to all the staff, stay safe, kind regards, Malcolm Nash.

Newly refurbished but same old rubbish. Paying in machines never seem to work properly and you always end up having to join a slow moving queue.Staff need training on how to approach customers rather than speaking rudely and with a condescending tone. They treat ethnic minorities with contempt. Avoid.

The staff here are amazing people. They have a true gem working for them called James he is a true reflection of the TSB brand the branch manager dropped everything to confront my mother who was in distress I can not speak highly enough of these individuals yes they are understaffed but the wait is worth the service. Everyone at the counter is polite well mannered extremely professional and have always recommend a product or extra service without pressure. Thank you to you all for the incredible amount of kindness understanding patients and knowledge of the sensitivity of a language barrier on top of a family devastated by grief. Making time for my beloved mother and myself I can not recommend enough. I would like to add There was a woman who was there a mature POC I used to think she was like a no nonsense teacher as I saw several customers be hostile towards staff but no it was professional conduct. I recall at one point during COVID I was crying as I had had money taken from my account putting me in a predicament. The so kindly stayed behind over 20mins to help me and once opened the bank to let me come inside just before closing to make sure I was calm enough to drive. Wonderful individuals the reason I mentioned POC/Afro Caribbean is that many have complained about her conduct which is valid and opinion but I wanted to share a few of my experiences a wonderful lady yes she is/was stern but ALWAYS KIND and happy to serve and see me Always greeted with a smile as I have aunts like her who show concern and kindness and are protective. But so kind I saw her being screamed at for a pay in machine not working as she had stepped in to protect a co worker that was in tears because of a very sad little man using foul language.

Terrible branch, terrible facilities. Would go elsewhere if there was a closer option. Really really dislike this branch.New updateArrived after 9am on a Wednesday and it's closed till 10am, why would you take open businesses hours away from customers. Yet again this branch is absolutely terrible. Would not recommend and does not deserve 1 star

Waste my time on this branch.i was waiting for like more than 30 mins .rude black lady came and don't even say sorry she try to take another lady in before me when I was waiting longer than her. I recommend Halifax, great staff, great customer service.

Not even a star. The paying in machines do not work all the time. There's only one customer service assistant at the counter. This new system of cutting down counter is a appalling. Very poorly organised.

Went into store and was advised I need a new bank card- so my current card was stopped and I was assured I’d receive a new one in a couple of days- given the fact it’s December I waited a week - then having received nothing I called tsb directly and was told that my card has been stopped but another one has not been ordered- I’m now 15 days without a card in the month of Christmas- just avoid TSB all over- I’ve received terrible service throughout and as soon as my card arrives (if ever) I’ll be leaving to any other bank because the service can’t be as poor as what I’ve received