Pizza Hut Delivery

Appalling quality of both pizzas (one was swimming in grease and the other was bone dry) we ordered, wedges had so much bbq sauce it was dripping out of the box and there were items missing from the order. Because I had ordered online the store refused to deal with my complaint - they were very polite about this! Upon contacting customer services they offered me a £15 voucher - the 'meal', if you could call it that, was £45. If I had been at a restaurant I would have refused to pay. My complaint with customer services is still ongoing two weeks later.

Had our food delivered and because driver is scared of dogs he didn’t complete the order. Rang the store and they accused my dog of being dangerous. Even though the dog came outside, tail wagging to say hello (no growling or aggression). Manager was unhelpful and clueless, sent driver back out who posted the rest of our order through letterbox.Awful service, go Domino’s.

Always been great when we order from here but not ordered for a while. When we did I track it on the app it said food had arrived but 8 mins later still nothing so called them. Was told 2 mins. 7 mins later it arrived and it wasn’t as nice as normal. Cheese normally still melting when cut a slice of pizza but this time was hard.was luke warm. Nachos was over cooked and cold so threw away. Would normally ring an complain if just me and husband but our 8 yr old was hungry and wanted his tea after a long day out! Won’t be ordering from these again for a while if ever.. will stick to pizza man or dominoes. So disappointed

My order took 1 hour 30 minutes to arrive and it was cold, not enjoyable at all. I order once a month and this was by far the worst experience.To top it all off the meerkat rewards offer didn't work on the website and when I called they said they won't offer me the same deal.

Small Pizza Hut. Nothing out of the ordinary but nothing to complain of either.Edit - has now changed policy ever they don't accept cash payments in store. I was using the cash point next door and some poor bloke had to embarrass himself by asking me to pay for his pizza on my card while he gave me the cash. I can understand no so many people would be so trusting to help him either, so remember to take your bank card.

Food was piping hot, went at lunch time and it was very quiet but it was clean and the pizza, chips and garlic bread were all good

Absolutely shocking costumer services! A group of us (from a local business) placed an order for lunchtime meal deals. Over the phone, we were not told that gluten free pizzas do not qualify for a meal deal. When one of us went to collect they were surprised that gluten free weren't included as it does not state this anywhere on the menu or in the terms and conditions. They paid £11.99 for the pizza 'meal deal' because it was a gluten free one (not £3.99). I rang up the manager to speak to him about this and stated that it does not state this clearly on the menu or in the terms and conditions and that we were not told when ordering. He was extremely rude to me. Yes, it is clearly a flaw with the pizza hut menu and it discriminates against anyone with a food allergy as I can go into the co-op and buy a meal deal lunch and pay the same price as anyone else. However, instead of the manager apologising for this on behalf of his establishment he was very rude and tried to argue with me. It was not clearly stated anywhere on the menu or in the terms and conditions. In their case, the costumer isn't always right. I have sent my complaint to pizza hut head office and my concerns over their policy when it comes to gluten free options. I appreciate that it is the fault of the Pizza Hut brand. However, this take away didn't inform us when ordering and then didn't apologise for the confusion... Instead the manager was just rude.

Ordered a make your own Pizza. It took 1hrs 15min to arrive...which wouldn't have been to bad if the pizza arrived hot or warm. It was cold. Which takes the piss since delivery is less than 5 minutes drive to my house.

So we ordered our food at 7:30 ish, we asked for delivery to come at 8:30, they came at 9:10 so 40 minutes late when they’ve had an hour before delivery time to prepare their food. Wouldn’t have been too fussed but our food was cold, we ordered a half and half pizza they mixed the toppings up when they were simple, we called asked for another because we just couldn’t eat that cold food. Took them half an hour to make a new delivery which was an improvement for having taken an hour an 40 mins for the first time, they took our old pizza and sides back. It was at least hot this time and the right toppings but they put too many toppings this time the red onions were piled on as thick as the pizza itself and was raw, the garlic bread was barely warm and so dry. My first time with Pizza Hut and definitely my last.