Pets'n'Vets in Hairmyres

Just joined this practice and days later phoned to request an urgent appointment. Phoned at 9.02am and was seen at 9.30am. My dog was examined thoroughly and I felt everything was explained properly to me and medication was given promptly.

Great vets very friendly staff. Very helpful with my dog. Very good at giving you advice and telling you about the health of your dog.

I requested a prescription from the vet as they were charging £43:34 for the exact same medication available online for £19:99. More than double. I called them at 9:30am, I wasn't informed they worked a half day on this day and I would be called back later in the day to collect the prescription. After no callback I called them at 3pm to be diverted to their sister practice, The Roundhouse, only to be told Pets and Vets were closed and I'd missed their call at 12pm. I went to the Vets for Vets surgery the next morning and after confirming my mobile was correct on their records and showing my call history had no missed call from this, I was blatantly lied to by the receptionist as a glitch in the system ". In the end I paid the extortionate price as my dog was too distressed to wait any longer. My second visit to Vets for Vets and my last

Excellent, care , everything explained in detail. Extremely helpful

Amazing experience, thorough examination. Well explained treatments and friendly staff. Please don’t ever change your approach.

Fantastic vets! They've were amazing with our two kittens, especially when one wasn't well (and the packages are insanely good value). We have also started using them for our french bulldog and they've been amazing with him especially considering his phobia of him getting his nails cut. The emergency service at the roundhouse is also something we have had to use and cannot fault them either. Every member of staff we've come across at this practice and the other practice in the same chain have been great would highly recommend.

Buddy needed his claws trimmed. He also has chronic tummy problems and had not been using his litter tray or eating. The girls managed, unlike previous vets, to subdue him long enough for the nail cutting and examined him and found he had no problems. Next day, of course, he was eating heartily and the results produced. lol. The staff are friendly, patient and kind. Not the trauma we feared for our rescue boy.

A nightmare! I got nothing but the runaround for three months. They never secured my dog's records from my previous vet claiming they couldn't open the file but they'd try again, still couldn't open file but would sort it and ring me back (they didn't) and finally they suggested I chase it up. Three wasted months. I've easily registered her with another practice thankfully.

Friendly, informative with the care of my daughters pet hamster Jellybean. She was treated and handled with care. Excellent service.

This is the only veterinary services I would recommend. Too many horror stories from friends and family about others companies. All the staff here listen to you and they provide you with as much information as you need for any situation. They are so friendly and welcoming and there’s no hesitation that your pets health is priority. These are the people I trust with my pets lives.