PRIMO SPORTS UK

Absolutely inept and backwards company. Ordered some trainers in a size 8 and they blatantly sent the wrong size to me (shows they have no checks before shipping). When contacted, they told me to follow the returns procedure (buyer liable for postage) again, when pressed on this, as it was their mistake, they sent a prepaid label for me to send item back. Had to chase them to confirm the item had been received back to which they told me they had received and it has now been refunded and stated it can take up to 10 working days. Fine, but 14 working days later there’s still no sign of a refund. Emailed them to no avail and the contact number on their website (a mobile number - extremely odd) never rings through and goes to EE answerphone. Absolutely awful service, possibly the worst service I have ever encountered while online shopping. Website now doesn’t work and there is no way to contact them - brill! The company is obviously run/managed by fools and would absolutely avoid ordering anything from them like the plague. Unfortunately, I had to give them 1 star on this review when even that is astronomically generous. AVOID AT ALL COSTS.

DO NOT ORDER FROM THIS SITE!!! SCRAMMERS!!!I order a £115 Jacket in September and have near received it!! Chases them via email to find out where it was final got a reply, they said it was out of stock and that I would receive a refund but that never happened!!! It’s now December.

DO NOT ORDER FROM THESE GUYS. I ordered an item, recieved the wrong size, returned it (signed for) and have still not been refunded. It has been over MONTH since this was delivered. No one updates me when I email them for an update, or if I do rarely get one I get told someone is looking into this and never does. I am now paypal disputing the payment but urge everyone to AVOID THESE GUYS UNLESS YOU WANT YOUR MONEY STOLEN.EDIT: JUST SEEN ALL THE PREVIOUS REVIEWS. NOT SUPRISED.

Should’ve checked reviews before I ordered but was recommended the site by a YouTuber and thought I’d try. Ordered 2 shorts sets and a protein powder. Both the shorts sent to me were different to the pairs advertised. Wrong items. A protein powder I was told was dispatched and then a week later was refunded as it was out of stock (although it sounds I was lucky to actually receive a refund). They requested that the returns were all covered by myself when it was absolutely their fault. I didn’t bother to return the shorts in the end.No idea why but a week later I though I’d try to order another pair of shorts - and again having just received them - they are a different pair. It sound like the company deliberately send wrong items and then are likely to try to scam you for a refund.

DO NOT PURCHASE FROM THIS SITE!!!I order 4 sets from here and it took almost a month to come. I received an email a week after purchasing from Royal Mail saying that the sender has dispatched the order. However that wasn’t the case, a week went by and still no update to where my parcel was. I kept emailing the company numerous times to see where it was. It took a couple of days for them to respond to which I was told it would be with me by a certain date. It never arrived by that date so again I emailed, i then was told it’s a popular item and they we’re struggling to get it sent out because of popular demand. Fast forward a couple more weeks and i receive my parcel. Half my order was in the package so the other half was missing. With the items I have received it’s very clear that they are NOT genuine. Never seen such a bad fake in all my life. Might as well of gone to cheetham hill in Manchester. How this company is still up and running is beyond me. Spend the extra money and go to JD or another proper store.

Didn’t even realise these crooks have a physical store. Will definelty be paying a visit and see if they’re brave enough to avoid me in person as they do there emails. Crooks. Parcel not arrived , Royal Mail say the sender has to get in touch , they say it’s not their issue, they think I won’t come down to Preston because I live in London. Scums, companies house is overdue, living off of bounce back loan funds to fund the company, now just scamming people to stay open. Dodgy dodgy dodgy. Avoid these lot at all costs

Anyone know how to contact this company?Ordered a few things for my adult son from them but they arrived in child's sizes.Posted them back but no refund. I'd rather have given the items to charity.I've tried email, phone and Instagram

If I could give 0 stars I would!!DO NOT BUY FROM THESE PEOPLE!!placed an order, it hasn't arrived!! Emailed them numerous times with NO response!!Disgusting company!!Awful service!!