Delmonte Garage

My car broke down a few days ago, didn't have breakdown cover, so called these guys to take my car to a garage. I called on Monday morning at just after 9, and my vehicle was picked up just a couple of hours later. They charged a very reasonable price, the driver was friendly, and the phone operator was helpful and friendly too. Although I'd rather not be in the position where I have to use their services again, I would feel very confident in calling them should I need assistance in future.

I was involved in a collision which left my vehicle immobile and I was made to take these as my recovery by the police, although I had my own coming.Their recovery arrived 5-10 mins before mine turned up and I was made to send mine away because the driver for Delmonte had attached a tow strap to my car.Once my car was on the bed of the recovery I was then asked by their driver where I wanted the vehicle taken for repairs.I asked to take it to my trusted garage and then was told if the car would be charged for recovery fee, but if he took it back to there’s I wouldn’t be charged.So I decided to let them take my car to their shop.When I came time to pay I was still charged for recovering although I was told I wouldn’t be by the driver.The worker on the phone claimed that the driver wouldn’t have told me that and he would have no reason to lie about it (yet looking at other reviews they even had a driver once reverse into a car and just drove off, so defiantly sounds trustworthy)I was also made to sign documents before being able to see my car to say I was happy with the repairs and I have received my car.Once I received my keys and car back I got 3 mins up the road and realised my steering wheel trim has been pried up and snapped. And the man who dealt with my hand over claims “we never touched your wheel and didn’t have a reason to, must of happened in the crash”But anyone who knows anything about how these wheels a built know that they are built well with many clips holding the trim down and are hard to lift without a proper tool, and the edge of the area which has been damaged is very sharp. So if this did occur in the crash I would have a cut on my hand and would have clearly noticeable at the time. The man persisted that because I was in a crash my adrenaline would have been high and it’s easy to not notice at the time.But the width of the crack is the perfect size and place someone would have gone at it to try and lift it.Also my car was left with the fender liner not properly reinstalled and alignment wasn’t corrected after having the new lower arm installed. I’ve asked multiple other businesses and they claim that with a job like that they alignment should have been done.So needless to say I am very unpleased with the service I was given and the minimum effort was definitely put into it. But the staff did seem friendly at first, I was definitely lied to about the trim

Excellence Service.I had broken down and called the manufacturer who arranged the recovery. Delmonte garage arrived in a good time and provided a very polite and pleasant service. My clutch had failed so the vehicle had to be winched onto the low loader and a lot of care was taken to make sure the vehicle smoothly rolled onto the trailer.Great Work.Andy Docwra

Had a motorcycle conviscated via norfolk constabulary and it was left here. They left my vehicle outside uncovered for a year, after retrieving my vehicle I have noticed it has been in an accident with considerable damage? Jammed petrol tank cap, damaged clutch lever, damaged headlight, bent handlebars,bent front suspension forks and bent foot rest. I understand I did break the law I find this is completely unacceptable to damage my vehicle and leave it sitting outside uncovered for a year. Very unprofessional for a company to hold my vehicle and to damage it to this extent.

Thank you to the kind chap who came out last night to rescue my daughter and me in Norwich. He was helpful, polite and got the job done and made sure we knew how to get home. Showed us what he had done to fix the car. Would deffo recommend to anyone.

Found this little gem of a garage by recommendation. Booked it at last minute when my usual garage stated they would need my bike all day which wasn't convenient. All staff at Delmonte very friendly and professional. Waited in their luxurious waiting room while Mot carried out. Cosy and warm, TV with sky news, armchairs, magazines and offer of a hot drink if I wanted. Loads better than my previous experiences of drafty, dark & unwelcoming waiting areas. Bike passed painlessly & all for £25. Bargain price for executive service. I will be returning with my bike, car and van in future as well as passing on my recommendation to others.

After an accident in Brundall I was taken to their premises where they were super helpful . Had it not been for their staff helping me deal with my insurance company and the R.A.C I would have had a real problem .

I take 3 business mini buses to Delmonte after getting fed up with the level service we were getting from a big maindealer and now I take our family vehicles for service, MOT ect this a brillant garage nothing is to much trouble all the staff are friendly and helpful and James the main man keeps me informed whats going on and they very reasonable priced I highly recommend this garage.

Took my transit van there to have clutch slave cylinder replaced, unfortunately four months later the part failed and Delmonte replaced it the very next day which got me back on the road before Christmas. Ok if you went elsewhere you could get it cheaper but I found the service they provide excellent, thanks Delmonte