Premier Inn Andover hotel

Staff were friendly and quality beds and sheets comfortable, as always. However, the hotel is looking very tired, and the restaurant seating was past its best. The breakfast was also average; the fried and scrambled eggs were both disappointing and food was left under the hot lamps for too long. I think the kitchen staff need to come out and look at the actual customer experience.

By far the worst Premier Inn I have ever stayed in.It looks like a prison block from outside and when inside your room it's very tired and tatty. Also smelled not very nice. A mixture of feet and smoke !!The restaurant that is attached is little better but at least you plate doesn't slide off of the sticky table....The only reason I gave the place one star was the receptionist was polite and very good. What a shame they have to work there.I only stayed one night. Thank the Lord.

Stayed 1 night at this hotel it's by far the worst one I've stayed in. Arrived at 2.50 pm and asked if my room was ready. I was told it was, but if I wanted to check in, I would have to pay a tenner because it's before 3 pm so had to wait 15 minutes, which I thought was a bit petty. The rooms were a little on the old side a bit tatty in places. I had the meal deal and had to book a time slot for breakfast. The food in the restaurant was of poor quality, the main came out before the starter. There was 1 person behind the bar with about 40 people in the bar, so getting a drink was a long wait. Breakfast starts at 6.30 and the food was horrible sausages had no colour on them no fried eggs, black pudding was soggy, and the bacon was full of fat. The fried eggs did adventurely come out, but i was already done by that time. Would I stay there again? NO

Had a fantastic experience staying here thanks to Mr. Perry who was of tremendous help. He really facilitated our whole trip. I appreciate good customer service and hospitality when I see it. Will be recommending and returning!

Clean room with a lovely view of the bins!! Arrived on a Friday night around 945PM after a 5 hour drive from Yorkshire. No food availability, depressing!!! Plenty of car parking was the highlight…

Pleasantly surprised at the friendliness and professionalism of the hotel staff. I was rather unorganised with my belongings and the lovely young man at reception was patient and helped me with my luggage. Had a few positive interactions with housekeepers who were very polite and friendly also.Overall lovely stay :)

Staying here was very convenient so I could visit my son and spend some time in the local area. An enjoyable walk to the town which isn't far from Andover college, infact everything you need is right here, from local supermarket,s to small individual shops. Very pleasant watching the local swans in the river Anton on our way to historic Mill pub. Premier inn room was very comfortable and modern. The double bed just for me was superb and comfortable. I had two cosy night stays and will be back again soon.

Stayed in a Premier Plus accessible room with a wet room. Room was amazing with vanity mirror and stool, fridge, great seating including armchair with foot rest. Open wardrobes with built-in lights. Pukka tea-bags, Green & Black chocolates and even a coffee machine in the room! Wet-room was excellent with high quality toiletries. Only thing that let it down was the normal toilet paper!Receptionists were extremely approachable and helpful, as one of our party was ill. Extra towels, decaf tea sachet and decaf coffee sachets available from there. Snacks available from machine in reception (grab bag of mini Cheddar £1.30).Location suitable for wedding at St Mary's Church in Andover and reception at Chilbolton Village Hall.

Staff is what makes a good hotel and the staff here have been brilliant throughout my stay especially the breakfast manager in mornings. Very attentive and polite. Rooms are comfortable and have usb sockets by the bed which is always great feature however one of the outlets was faulty probably from over use.My visit was 14/06 - 16/06Definitely would stay here again while working away.

This Premier Inn is, like me, ‘tired’. Hopefully unlike me, it smells like an ashtray!Hits you when you enter the foyer, and then worse, in my room. Not what you need after a long day and drive. Maybe I just got unlucky, bed is comfy, as ‘Lenny’ used to vouch for, but it’s late, receptionist not at desk (twice) so I’ll stick It out …. but won’t be staying again anytime soon.