Premier Inn Walsall Town Centre hotel

This is a great location to stay. Everything is within walking distance, shopping and restaurants/eateries. We stayed for the maximum nine nights/ten days. When checking in and checking out, the same lady employee provided outstanding customer service. Our room was nice but had stains on the carpet and the purple lounge chase that the stains need to be removed or replaced. There were only two elevators and one broke down the day after we checked in and was fixed the day before we checked out. It was the service elevator and employees would have to occupy the only elevator working, which was not a service elevator. The following items are no longer provided in the room: telephone, lamp, clock. The fire alarm kept randomly going off for us to evacuate the room and there was no fire. This is why there needs to be a telephone in the room to automatically notify guests of false alarms. We requested our full room to be cleaned, they did not change the sheets and just made the bed, and they did not give us clean drinking glasses and mugs, they just wiped them out and put them back, which is nasty and not healthy sanitary. I would recommend for short stays and not for long stays.

Check-in was easy and the ladies at the front desk were so helpful and friendly. Parking was a bit of a faff as the machine isn't easy to use but after conferring with the ladies, I was able to get the correct tariff. Room was clean and tidy. David behind the bar was fabulous and very patient with my elderly father. All in all it was a great stay and we recommend it 100%!

Comfy beds. Rooms were clean and spacious. Courtney on the desk was so lovely and helpful! Wait until you’re inside the hotel before paying for car park. You’ll get a cheaper rate with the code that’s in reception

What can I say, I have stayed here a few times and the hotel is exceptional. The staff are really friendly and helpful, rooms are spacious and clean. Staff are always willing to help and go out of their way to make you feel welcome.

Clean, good sized rooms, all the hallways were clean too, nice hotel.One issue is when booking on behalf of someone else, you enter all your card details in the website but in the day you still need to be there to pay, how are you supposed to book and pay on flexy if if the person you are booking for is going without you?

Stayed here after our original booking was cancelled due to flooding, and we had to stay elsewhere. Why the company just cancels and refunds your booking instead of trying to relocate you seems bizarre to me. Talk about lack of customer service?Anyway, ending up here, was 5 minutes from our original destination and no major problem. The car park is “offsite” but actually next to the hotel. It is charged though as it’s managed by a parking company. Although you can get a special rate if you are in the hotel, so why they can’t negotiate free parking for hotel guests is beyond me.The room was lovely, quite spacious for two adults a teenager and toddler. The menu in the room mentions a kids play zone in the restaurant… they don’t have one! - A downside of having corporate marketing information and not individual to the hotel. The food is reasonable, typical pub food and served with a smile, although fairly expensive for the portions and quality.The local area is busy but a couple of floors up you don’t hear anything. The room was very comfortable and had loads of room. I am guessing this is a newer build as it was quite modern and well equipped.Breakfast was great however, loads of choice and the kids are free with the adult meals. We all managed to get fed without the usual quibbles of “I don’t like that”. So it started the day well.Overall not a bad stay. I have deducted a star for the lack of free parking and misleading room information. Also the fact we had to rebook instead of their booking team actually helping us instead of making us pay again and wait for a refund for the first. The air con and space make up for one star though. So a 13/15 from me

An absolutely beautiful room, very neat and tidy, with glasses and cups ready on arrival. The towels were very soft and the bath was lovely and deep, perfect for relaxing in! When my room mate needed more towels, the staff were brilliant at looking after us and making sure that we had what we needed.Thanks once again to the staff for being so wonderful and helpful. A side note, you do have to pay for on site parking via an app called PayByPhone, but it is not expensive (£3.70 until 11am the next day, depending on what time you book it).

Staff were brilliant and helped me with the parking situation which can be complicated if you don't know what buttons to press on the machine. In walking distance from many shops and places to eat. David in the restaurant/bar was really helpful and polite.

Decent hotel. Not too expensive and good location. Parking next door. I enjoyed my stay. Stayed 3 nights. The only negative thing is that all 3 mournings the coffee machine at the breakfast was out of order.Cannot believe that they didn’t find an alternative solution for this.. they only had hot water and sachets with powder.That’s why only 3 stars and not 5