Hilton Liverpool City Centre

First time in a Hilton and will definitely pay the extra to stay there again in the future. Originally booked a 'standard' room but was offered multiple upgrades for very little extra cost and ended up in a Junior Suite which was one of the highlights of the trip

First time in Liverpool for a conference, hosted at the Hilton.ROOMS: The rooms were spacious and tidy. However, I did find hairs (not mine) in the bed. The bathroom products were nice, but the bathroom seemed to have a leak (rm 335), and the carpet was wet just outside the bathroom, which was not nice to stand in. The room temp was quite cold too. Last moan about the room....this is the Hilton and they have NO USB plugs??? Really? Come on Hilton.SERVICE/FOOD: The service and food in the restaurant was brilliant, and there were lots of choices at breakfast. Mostly good things to say about the service, but I definitely felt let down by the front desk as I was leaving. I had plenty of time to catch my train home, which was almost missed due to the front desk calling me a cash only cab!! Who carries cash these days? Thank goodness for tesco cash back!LOCATION: Wonderful location next to the Docks!

Stayed in the city center while visiting family. Parking isn't great and could have had more thought when designed and built. Staff were great and available at all times. Hotel room was nice, not too big but sizeable enough. Lots to do right outside the door with a large shopping center and Albert dock next door.

Can't complain about the location. Very central. However the rooms and service leave much to be desired. I specifically asked not to be put in a connecting room, however when reaching my room there was a connecting door. I returned to the reception to ask that this be changed. They obliged and gave me a new room. This was also a connecting room. This is where things started to go downhill. I returned to reception and explained this and was told that it was not a connecting room. I'm not sure why I would lie about such things but I was obviously suspicious enough that the receptionist left me waiting at reception while she went to assess the validity of my claims.When she returned I asked how she had got on but was completely blanked by said reception. Perhaps she was perturbed. Who knows. I was then transferred to another room. Great! Get in, the bed is broken. At this point I'm starting to feel like I'm being made an example of, for what is a very basic request: please don't place me in a connecting room.I phone the front desk for assistance as I don't want to drag my luggage back downstairs again and the person on the phone is very pleasant. I get moved to another room which is okay but has a lovely smell of musk and smoke to it. I give up on getting anything remotely nice out of this stay and resolve to just deal with it. Overall not a great start to the experience and I don't see it changing.I was offered access to the executive lounge for the inconvenience. I had booked an executive room and already had access to this. Fantastic service all round.

Room was very dark for working in the evening, probably fine for a relaxing on holiday. Some staff were great, others not so. It's fine but I probably won't stay again.

Very impressive. Great location right opposite the Albert Dock. Tricky drive through the city centre and parking is in the Q Park opposite. Friendly staff and lovely atmosphere. Clean and businesslike. Rooms are very comfortable. Gym is pretty bland - needs a make over. Whole hotel is a little cool (cold) but that’s better than too warm. Good breakfast.

Stayed here at the end of September for an early birthday week celebration. There was some confusion when booking it through the Hilton membership but got sorted in the end.Enjoyed the room we had on the 3rd floor. Bed was comfy and the cleaners did a good job every day to maintain a spotless room.The breakfast was underwhelming to be honest, not too many options and was edible but nothing to shout out. Can't comment on the evening meals as we eat out the nights we were there.Overall a good stay and it's definitely ideal for the location

I stayed one night, I had problems at the reception, the room was paid for with breakfast, but the lady at the reception assured me that breakfast was not paid for, Very unpleasant situation. She just left without apologizing and another receptionist came and apologized and everything was fine ... until morning.The deposit you pay if you destroy something in the room was charged to me with an additional £27, of course nothing was damaged in the room. Getting someone on the phone to solve the case is a real lottery...in the end I got my money back. The hotel is in a great location, the rooms are clean, the breakfast could be better for the price.

Spent 5 days there and were possibly the worst 5 days I ever had whilst on holidays. Avoid it at all costs. The room my husband and I were in wasn’t suitable for guests, it smelt really bad like it had been closed for years. They kept the air con on at all times (it was already on when we checked in) and I can only imagine it was to hide the smell. Everything looked broken. The wardrobe doors didn’t close properly, the lights behind the bed only worked halfway, the curtain rail was broken. Our family paid a lot of money for what it was supposed to be a relaxing stay on a 4 star hotel and we were left disappointed (to say the least). After a couple of days staying there, we noticed that the carpet next to the bed was soaking wet. And as it if wasn’t enough, besides being wet the carpet was also full of bugs walking around and flying. Absolutely disgusting. We had already had problems with our cards getting charged overnight (which was something we had been trying to fix in the reception for days), but this was the last straw. It was only after we mentioned bugs in the room that the staff seemed to care about what we were going through.we were moved to another floor and got an “upgrade” to an executive room. the room was a bit better but nothing worth the money, really. Honestly, I was treated far better and was more comfortable in hostels than I was at Hilton.My husband and I tried filling a complaint form in the reception but we were told that they “didn’t have one”, ha. An absolute joke.The only good thing about this place is the location.

We had high expectations based on reviews and hotel rating. Unfortunately the hotel is very basic. Nothing fancy. Constantly understaffed, lack of attention to details, rude duty manager, poor executive lounge, and very basic breakfast which get crowded quickly with no sense of relaxation or enjoyment. Executive rooms were simple, thin towels, poor amenities, AC was only on cooling mode, can’t heat the room to a comfort of 22C… no bell person. And unfortunately aside from the location there is nothing about this hotel worse remembering or recommending.