Bradshaws Direct

Great helpful staff. Good selection

On ordering a water feature I was called to say they only had display model. I agreed to purchase that and was offered a discount. However, maybe due to handling during transportation it was cracked. The lights in it did not work either. Contacted customer service by email and got an immediate, courteous response from Rachel. She asked if I would send pictures of the damage. Got an email straight back saying they would refund completely. Very happy with level of customer service and so ordered a different model which I was notified will be delivered tomorrow. Thank you for excellent customer service.

Recently purchased an Eazypod which comes with a free pump. Pump was delivered but no filter. Website said in stock at time of ordering. No indication of filter being out of stock on the paperwork or no confirmation by email. The despatch email didn't say anything was out of stock and I'm now waiting on a response to me chasing it up 2 full days ago. I hope to hear soon and not have to ask for refund and go elsewhere. Despatch time was reasonable, but could have been more than 3 stars if there was some kind of communication.EDIT!I have now made this 5 stars. Soon after leaving my first review I received an email, out of office hours too on a Friday evening about 9pm, with apologies for the missing filter and was told I would receive very soon. And, as their promise, it was delivered today. Many thanks Rachel for your quick assistance in resolving my issue. 5 star review now. Very good service.

My current water fountain pump, which I had bought some years ago from Bradshaws, had seized & wouldn't work so I revisited Bradshaw for a replacement. They stock a vast variety of pumps to cater for most requirements with a lot on display. I was quickly shown a catalogue with a picture of a possiblereplacement & after checking the specification the salesman brought a unit from the stores. I was able to ensure that the pump would fit into the fountain sump & be under water. There was only another couple of customers in the shop & they were being shown samples from the display. Parking was restricted but the shop is on the ground floor with wheel chair access.

Good selection of pond plants and fish. Nice garden benches and chairs. Unfortunately didn't have the pond pump we wanted but a good selection.

Bunch of lads easy collection as a driver ,we have a good laugh that's all you need.

I ordered tarpaulin from this company. I would recommend anyone to buy from here. The service was 100% fast delivery and great communication from them, no hassle well explained size'sRegardsTony b

Fantastic service from Bradshaws, ordered Pondkraft Filter at 2.00pm on the 26th and item delivered at 12.30pm on the 27th.

Super fast response to my queries and tailored advice given. No hard sell, nothing was too much trouble and I am delighted with the service. Thank you!

Very pleased with my order. Delivery was quick & having received the bike rack I emailed for a spare part which arrived within 48hrs. Fantastic customer service ! The bicycle carrier arrived mostly built, just a few bits to add on but simple enough to do & it looks great & very sturdy. Can’t wait to try it out !Highly recommend both for service & product.