Surface Web Media

BEWARE OF THIS COMPANY THEY ARE SCAMMERS!!I used them YEARS ago, and had zero clicks, interest or customers from the website they made. So i called and had the website taken down, and I cancelled it. I left a bad review to warn other people.I then had a member of the surface web media team try to blackmail me into taking down my negative review, in return for cancelling my website. When I stated that no matter what, I was not paying the money for a website that does not work, I never heard from them again... UNTIL NOW. YEARS LATER.I have recieved an email from them demanding money for a website that no longer exists! I paid up until I cancelled it and the website was removed! This company is a massive joke! A scam! Save yourself the time, energy, money and effort and go literally anywhere else! THIS COMPANY SHOULD BE SHUT DOWN.

All the positive reviews on here must be written by the company themselves!SCAMMERS! Plain and simple! They took double the agreed payment without authorisation and when you cancel they continue to take the payments. The only way I could get them to stop taking my money was to call the bank.For the last year they have been threatening to take me to court but obviously they haven't because they don't have a leg to stand on. Jokers!

This is a scamming company that tell nothing but lies! DO NOT do ANY! type of business with them.All the negative comments are true. You won't get nothing good from them but your money taken.All the so called good reviews are fake!

Been with this company for over 6 months and up until now they have all been so amazing. I have purchased a lovely 5 page website which was done in under a month with pictures, text, prices. Everything added. And have also tried advertising for a few months as COVID came, we chose not to continue but the team were so supportive and helpful especially Renyta & Zara. They are really helpful and I’m so glad I chose this company as I’m not that good with online things so it really gave that push my company needed. Definitely recommend. Thank you all x

This is a scam company that has took over £2000 from our account without authorisation. Each time i cancel the direct debit they create a new one and active it again. Its unbelievable, Im getting my solicitor to deal with it now.

I can not start to tell you how dreadful Service has been with this company.Firstly they told me it would take two months to get my website live it actually took six months.Every time I wanted to make an amendment that would take literally anything between a month to 3 months.I was told on more than 10 occasions that a manager would contact me of which they didn't. They never reply to emails and now they don't even answer the phone it says the mailbox is full.In November I cut ties with this company due to the shocking service, I have paid to have my domain transfer done and you guessed it yes I am still waiting.Under no circumstances would I ever ever recommend using this company.By the way this service has been going on for two years so there is absolutely no excuse, they do not deserve to be in business.

Paid £175 for an advert to run for a month. Still not seen the advert, no response by email and phones going to answer-machine. They are very responsive just until they have your money. Will happily edit my review if i get a suitable response but they have had ample calls from me.So, Alice on the phone admitted that they didn't even run the advert. I cancelled after a couple of weeks, with no advert having gone live, and they still took money from my card for a 2nd month claiming I hadn't given them 30 days notice. I contacted my bank, who returned my money after I showed them all of the emails. They are now harassing me for £178, plus £115 for their costs for when my bank took the money back off them. I have a log of emails that I can show anyone who asks - no responses, never had a contract, invoice or T&C's. I feel stupid that I was scammed.

Tried out this company for a sponsored ad on Facebook. I was told I would get regular stats and updates. The advert was designed, very basic but accepted. Since the advert went live I heard nothing from my client manager. Repeated emails have not been replied to. I’ve now found I’ve been charged for a second month. I’ve spoken directly to surface web and after explaining the situation they said they would look into the matter and resolve the same day. Four days later I’m told I have to send an email to complain.. I have now informed my bank to deal with the matter. During this period I still have had no feed back or been able to stop the advert. I’m told they record the phone calls... if that’s the case they would see that a one month contract had only been agreed. This is also confirmed in text. Do not touch this company.

WASTE OF MONEY!I'm only here to share my pure experience with this company. If it was possible to give 0 star, I would definitely select that.They are super sales oriented, they only answer quickly if you are paying for something.They trick you to pay monthly Google ads, which gave me 0 potential, NOONE contacted me. Unbelievable! They call themselves expert with a horrible result of a month of their work!!!If you paid but not completed your period, you can charge back your money to save it from being wasted. I should have done at at the first place when I was advised to do it. I will still speak to my bank still as this is a play game for small business to fall in.

Not expected to see that many bad reviews. Surface web media is SCAM. Should be reported to authorities.Took 2 unauthorised payments from my account, one was refunded. After that they was threatening me with court, bailiffs to out pressure - so I will transfer more money to them. Even cancellation been mate in writing and verbally, after providing all that to them they not even apologised for time they waisted.Do not use this company - you will regret if you will.