High Class Ironing And Laundry

I used High Class Ironing a few times. The first time, some of the trousers came back missing buttons and most of our clothing were still creased. Each time our items came back following that, the creases weren't any better. The straw that finally broke the camels back was when I was expecting them to deliver my clothing the following day after collection I waited from 6pm to 9pm and no one arrived. When I contacted them the following day I expressed my frustration and asked if they could give me a little more of an accurate time (when someone will be coming to deliver my washing) seeing as I was unconvinced the day before. The guy on the phone said absolutely not and put the phone down in my ear. I have never experienced such horrendous service in my life where the supplier treats a customer in this matter. Regardless of creases in my clothing as I dont believe I can do a better job seeing as I outsource the service I could never deal with this sort of service. I work in a customer based company myself and no matter how frustrated a client will get I have always treated them with respect and tried to help in the best way possible, even if it would inconvenience me. Sad how some businesses/people who rely on customers to make a living cannot treat them as if they appreciate them and their business.

Decided to close pass a cyclist in Preswold Lane at 8.15 on the 22nd July just so they could turn into a drive 10 metres later. If you care about people’s lives, don’t use this company.*Update*. I’m sure the company would like me to remove the review but that’s not the point and actually makes me even more annoyed. Perhaps they should ensure that their drivers know how to drive before letting them drive their vans. I’ll now be leaving further reviews on other websites due to their reply.

A very professional company who always strive to provide the best service. Having used this service regularly for a few years now, I have never experienced any issues, and clothes have returned in excellent condition and delivered by friendly staff on time. Would definitely recommend

An excellent service. Very professional and helpful customer service.

We have been using High Class Ironing for a fair few months now. Always friendly and very efficient when dropping off/collecting our ironing. Even used their collection/delivery service during lockdown which was do easy to arrange. Clothes are always perfectly ironed and always ready when agreed. Would heartily recommend to anyone looking for an ironing service.

Fantastic Service. Reasonably Priced. I use this Company 2 - 3 times a month as I have had a stroke. The Service is Second to None. Last October I broke my wrist High Class Ironing collected and delivered my Ironing, they also checked to see if I needed anything. This Company should be commended. Thank you.

Not happy with the ironing I had done yesterday. 10 items and all had creases in them!! I ironed one to go out in on Saturday that had a few creases. Took it to High Class to improve on what I had done and it had more creases in it after they had 'ironed' it. Unfortunately I wont be using this service again. I'm sure all businesses have their bad days though. It may have been one of those. I hope so for future customers. People there were very friendly though. I didn't know of the creases until I got the items home. :(

It is such a luxury to have clothes and bed linen ironed for me.And to have it collected and delivered is also really great.Everyone at High Class ironing is so friendly and professional.The online booking service is a great new addition and very easy to use.

Absolutely disgraceful!!!Two T-shirts (designer) taken in for washing, as wanted them to be washed to a high standard.Well that was definitely not the case!One went in with a small mark on, which being a dry cleaners, you would expect this mark to be removed!Once getting these items home, we realised there was not only the original mark which looked worse than before the item was taken in, both T-shirts had bright red stains on which were not there in the first place!!We took the items back in to see what had happened and the man who greeted was extremely rude and unhelpful.He simply said they would try and get the marks out but they would probably be permanent!!! And they would get in contact when they had tried.Well a week later, still no contact, so decided to drop by.On arrival the same man, again very rude and unhelpful stated they couldn’t get them out and we would just have to take the items.So two items, with a cost of £200 are now ruined, with red stains that were not there in the first place.There was no offer of any compensation for the wrecking of the belongings, and the man shrugged his shoulders as if he didn’t care when exiting the premises!Very unhappy and frustrated!!!!