Porcelain Superstore
191 Reviews
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
About the Business
Porcelain Wall Tiles & Floor Tiles | Porcelain Superstore | It's easy to find your perfect tiles at Porcelain Superstore. Discover our fantastic range of beautiful wall and floor tiles. Perfect for bathrooms, kitchens & more. Free samples and speedy delivery.
Contacts
Call Us
+443300940304
This is a Warehouse for collections only - there is no showroom, Unit 7, Millbrook Industrial Estate, Floats Road, off Ledson Rd, Please Note, Manchester M23 9WT
Hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
Features
- Debit cards
- Credit cards
- Delivery
- In-store pick-up
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Transgender safe space
- Electronics
- Wheelchair-accessible car park
- Kerbside pickup
- Batteries
- Ink cartridges
- Light bulbs
- Glass bottles
- Metal cans
Recommended Reviews
Sophie Bell-Carr
13.03.2024
Porcelain Superstore
Great service from start to finish. I left ordering my tiles until the absolute last minute (completely disorganised!) and Porcelain Superstore went above and beyond to get them out to me in time. The tiles were great and my kitchen looks wonderful because of them. I will definitely shop with Porcelain Superstore when I need more tiles in the future.
Dean Pereira
12.03.2024
Porcelain Superstore
Complete waste of time. Horrible customer service. Massive delay in my order. I received 102£ extra discount as a goodwill gesture but they took that back from me, took more than a month to get tiles delivered and when time came close they extended the delivery period by an extra 20 days. Eventually had to cancel the order. No compensation received for massively delaying my order. I lost money appointing tiler, time wasted in this whole delay and no peace of mind. Horrific experience. I will never deal with them again and will go to consumer court for this inconvenience caused.
Mike Shaw
03.02.2024
Porcelain Superstore
Good value, fast delivery and most importantly resolved an issue quickly with no fuss as long as you let them know immediately. Will be back!
Sharon Mamwell
26.01.2024
Porcelain Superstore
All the stars.From start to finish the customer service was fantastic, from samples through to delivery. A great product that we are super thrilled with and will be for years to come.
Tash Fry
10.01.2024
Porcelain Superstore
Terrible service. Spent almost 3k on tiles. Did not check the 250 tiles when delivered until work started a month or so later. 80 tiles broken. Refused to help saying too much time had elapsed despite consumer rights act. Is the expectation to check 250 tiles individually upon point of delivery? How is that proportionate. Crazy. Do not buy from porcelain superstore.
Carla Williamson
02.01.2024
Porcelain Superstore
Shocking quality and customer service!! I had told the company every box was broken and I wanted to return. They made me open every box to show them the poor quality of tiles they have sent me.
Sara
24.12.2023
Porcelain Superstore
Firstly, you can only get a victorian green tile as deeply coloured with a lovely crackle glaze quite like this from the Porcelain Superstore. I now wouldn't look anywhere else (picture below). My tiler has also said they're a pleasure to lay.But also: every time I've made an order with Porcelain Superstore, the customer service has been absolutely top notch. They've been quickly able to amend my orders when I've not added enough tiles, but they've also been able to make bespoke orders, which have saved the day. So twice, Liz has saved the day.Why? I think it's because they're a small business. They hire great people, choose/make great products, and don't have a 'computer says no' attitude because they're nimble. A big company wouldn't have been able to save the day with bespoke orders quite like this. I now probably wouldn't look anywhere else.
Carol Chadwick
22.12.2023
Porcelain Superstore
16 out of 20 giant tiles arrived chipped and with hairline fracture which broke apart. Cost £930 for order and customer service trying to get out of giving refund.having to go through credit card to get my mon
Anushri Patel
17.12.2023
Porcelain Superstore
I was really impressed with the quality of tiles and sample service. However, I don't think the postage costs are fully transparent. I initially ordered 7 sheets of mosaic tile and was charged for pallet delivery (£36 for non express). When they arrived, they were not on a pallet but in a normal sized package, delivered by DHL and the weight of the tiles was not particularly significant. We accidentally under ordered and had to make another order for just 4 extra sheets and paid £50 express pallet delivery, no other delivery options available (and we paid as we were in a rush), but again they were delivered via DHL to our door as a normal package. The delivery was on Friday for an order placed on Monday so not particularly fast delivery either. By contrast, my tile delivery (of around equal value) from Tile Mountain, which actually came on a pallet, was free. I understand that not all companies can offer free delivery but this seemed really excessive for the size/weight of packages and couriers chosen.
geraldine williams
17.12.2023
Porcelain Superstore
From ordering a sample to placing an order, the service and communication was exemplary. We were so pleased with the kitchen tiles, we ordered more to go round the rest of the room. They look anmazing and we have received so many compliments.
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Map
This is a Warehouse for collections only - there is no showroom, Unit 7, Millbrook Industrial Estate, Floats Road, off Ledson Rd, Please Note, Manchester M23 9WT
Porcelain Superstore