Thermal Earth

Thermal Earth installed a GSHP for us a year ago. It’s been great to have spent a warm winter and to be rid of oil consumption and wood burning. With complex installations coordination and meeting timescales can be challenging but they managed pretty well. The individual installers are knowledgeable and friendly. The plumbing work was some of the best I have seen and the commissioning engineer was brilliant. Despite the pressure of work around the ending of the RHI they managed to create the installation within the time they said.

I got in touch with Thermal Earth to talk about renewable options for my not yet built house and I have to say they were very helpful. I spoke to Chris who talked me through the various options and it was refreshing to have an honest opinion on what would be best for me! I have not got to the stage of requiring an install but I hope to start my build next spring and I will certainly be back in touch to look into options in more detail.

I had a poor experience with a aparticular salesman at Thermal Earth, Matt Lee.Matt made it clear from the start that neither he nor Thermal Earth needed extra work on an AoR basis and that it would up to use to convince them our project was worth their time. This message was delivered as bluntly as I have written it.Whilst I am sure they are busy, the AoR value of our project was c. 30k, so I think the 'we don't need your work' approach was to justify a large additional initial outlay, we ended up agreeing on c. 6.5k.As the process went along over 3 months, I was repeatedly engaged by Matt Lee with one deadline or another, after Matt had what he wanted he would drop of the radar for up to 3 weeks only to return with another high pressure conversation (the investors need this today, the investors need that tomorrow).Throughout this time I repeatedly asked Matt for times scales on: outline proposals, when the deposit was required and possible construction start dates. I needed this information to plan finances and arrange other works (external insulation, roof repairs, replacement windows).Matt was evasive and never gave concrete information on: 1.)when I would receive a proposal or 2.) when the deposit was required or 3.) when they would be available to attend site.In typical Matt Lee style, he popped up in the last couple of days saying they needed the full initial payment of 6.5k in the next 2 or 3 days or the job is off (bare in mind we have already waited three months and spent c. £500 in the process).At our last discussion the deposit had been £5k with £1500 nearer the construction time. Having waited a month for an invoice to pay the deposit I had put deposits down on the other works anyway so couldn't pay immediately. I asked Matt to honour our deal but let me put the deposit down after Christmas.Matt, simply refused and suggested I should have planned my finances better!Hilarious isn't he.By all accounts the company is good but if you have to deal with Matt Lee its probably not worth the effort.The Ground Source Heat Pump is one part of a renovation project and Matt made it impossible to plan anything that interfaced with the GSHP. installation.I'd like to ring his slimey little neck.*** UPDATE***Despite the reply to this review I have not received an email from the MD.

Thermal Earth have installed an air source heat pump system in a newly built annexe. They have been totally professional from start to finish and could not have been more helpful along the way. The guys who came to install were efficient and very knowledgeable and left everything clean & tidy. Could not recommend enough.

We established fairly quickly that Thermal Earth would not be able to install my new heating system, because I live too far out of the area they serve. Nevertheless, Chris went out of his way to help me - answering my questions at length and with candour even knowing Thermal Earth wouldn't stand to gain anything from my business. I'm so grateful for the invaluable help and gutted I can't use this company for installation, it's clear that they value honesty, conscientiousness and attention to detail. Thanks!

Thermal Earth came and changed my heating system to a heat pump. The installers were really polite and couldn't be more helpful. The follow up from the office has also been fantastic and the customer service is probably the best I have ever experienced since I moved in.

The installation of a ground source heating system started in March (2020). installing a new system into our Grade II listed farmhouse, with no previous heating system was no mean feet. But thermal earth took it all in their stride. We initially had visions of surface mounted pipework snaking around the house. The boys were brilliant. They took time to work out, with us, the routes they could take trough the house.All the pipes upstairs have been put under the floor boards, and with a coupe of level changes they dismantled a set of steps to feed the pipes underneath, and feed them through another staircase and cupboards to get to where they were needed.Pipes were dropped down to the ground floor rooms as inconspicuously as possible. We have original plaster moulded coving in all the downstairs rooms and we were worried that these could be damaged-we needn't have worried. it was done so carefully that none were damaged at all.The company worked with us in the sighting of the radiators and worked around the layout of the rooms, increasing or decreasing the size of radiator as necessary in order to have the correct capacity required. There is only one radiator that I find a little unsightly, but out of 19 that's not bad and I can live with it!At the end of March the Covid -19 lockdown hit and installation stopped with us not knowing how long this would go on for. The company kept in touch and at the end of May we agreed for them to come back to completer the work with strict social distancing measures and hygiene inplace.On the Monday morning the digger arrived to start the ground work outside, the boys came to finish the pipework inside and install the heat pumps (magic box!) water tanks, electrics etc. by Friday 1200 meters of piping laid in the ground and connected. The ground was put back and you can barely tell that anything has been put in the ground. Apart from a hedge bank that had to be removed to take the pipe run into the field behind the garden (Credit to the digger man - totally recommend him to be used by the company again)The system was turned-on, on the Friday afternoon and I was amazed that the pipes heated up with in 1/2 and hour! They showed us how the system works and set temperatures etc.The following week they returned to finish off, replacing the floorboards, and carpets and filling in holes in walls and generally tidying upThrough out this process the staff have been amazing. Very neat and tidy workers. They cleaned up, putting floor boards and carpets/ mats back in place and hoovered every night, an absolute pleasure to have them in the house, extremely professional, polite boys a credit to the company.This system will hopefully reduce our electricity usage and reduce our carbon foot print. We are a dairy Farm and the company we supply our milk to, is keen for us to reduce our carbon foot print as a step towards a more sustainable production unit, and a sustainable product.Thank you Thermal Earth for a pain fee installation process.

Hi NicolaI just wanted to say thank you to you and the service technicians who have attended our air source heat pump, particularly Daniel who went to great lengths to diagnose the problems and test the system on both visits.The fact that you were able to get someone out to us on the same day on three occasions is truly great customer service.Also I wanted to let you know how much I appreciated your response last evening – I didn’t expect one until this morning as it was well outside working hours. This was above and beyond anything I could have reasonably expected and thank you for your dedication – it certainly reflects well on Thermal Earth and MasterTherm.Best regardsJim

My ground source heat pump was installed by Thermal Earth a few weeks ago and I can’t fault a thing. Installing a heat pump can be quite a project but the team at Thermal Earth kept me updated and reassured about the process and steps involved. I opted to pay a bit more to use their in-house electrician which made everything so much easier to manage as I only had one point of contact and they coordinated everything between them.

A ground source heat system was installed at our property over the summer by a team of highly skilled and knowledgeable workmen from Thermal Earth. Their customer service from the outset was excellent with Sam Kelly in particular providing sound advice and guidance in terms of the most suitable system for our needs and budget.